Client Care Manager

Client Care Manager

Right at Home of Southern Arizona & Southern Nevada is hiring for the Client Care Manager role at our Tucson office.

This range is provided by Right at Home of Southern Arizona & Southern Nevada. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$55,000.00/yr - $75,000.00/yr

• Full benefits
• 401(k)
• Profit Sharing
• Paid Time‑off (4 Weeks)
• Paid Holidays
• Company car for business purposes

Right at Home of Southern Arizona was founded in 2013 and operates office locations in Tucson, Green Valley and Sierra Vista, and in Henderson, NV. Our purpose is to improve quality of life by helping people navigate the aging journey. We help veterans and older adults do the things they love to do so they can live the way they want to live.

We are hiring a Client Experience Manager to support this important work. If you have experience working with aging adults and leading a team of professional caregivers—or think you may enjoy doing this type of work—this role will be a great fit!

• Team First:
  You are Humble, Hungry and Smart and are committed to a healthy organization above all else.
• Level 5 Leadership:
  You strive to be a level 5 leader everyday, embrace productive conflict and honor vulnerability.
• Doer:
  You are committed and accountable—no excuses.
• Discipline:
  You do not want a job but rather wish to operate with freedom within a framework of responsibilities and are consistent in your effort and execution day in and day out.
• Grow or Die:
  You drive for superior financial results, operational excellence and truly believe that Good is the enemy of Great.

• Lead, manage, and maintain accountability.
• Manage and nurture client relationships.
• Ensure extraordinary experiences for and delivery of care to clients.
• Onboard new clients.
• Increase service hours for assigned clients.

• Assess client needs and develop custom care plans, then visit regularly to ensure success.
• Ensure proper client and caregiver matching and scheduling.
• Coordinate client care with other providers and community partners.
• Hire, onboard, train, supervise and support a team of professional caregivers.

• Increase service hours for existing clients to grow company revenue.
• Maintain a ratio of 1.5 caregivers to 1 client.
• No unstaffed client visits.
• 9.5/10 Overall Satisfaction Rating from both Clients & Caregivers.
• Less than 1% of total hours in unbilled overtime.
• Earn a bachelor’s degree and be willing to devote 45‑50 hours per week working, learning and hitting these numbers consistently.

• General work hours include some after hours and weekend work.
• This includes rotating on‑call support to our clients and caregivers (nights, weekends, holidays).
• We measure and reward results over effort.

• $50,000-$65,000 salary
• Performance bonuses
• 401k plan
• Profit sharing
• Medical, Dental, Vision, Life
• PTO
• Paid Holidays

• Gives clear direction
• Makes sure you have the necessary tools
• Acts with the greater good in mind
• Delegates appropriately
• Takes time to truly understand your role and how you can help the company
• Makes their expectations clear

  Let’s start talking about living. Apply today to begin the conversation!

  Seniority Level

  Entry level

  Employment Type

  Full‑time

  Job Function

  Marketing and Sales

  Industries

  Hospitals and Health Care