Service BDC Manager - Tucson Subaru
Listed on 2026-01-28
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Management
Operations Manager, Program / Project Manager, Client Relationship Manager
Overview
Are you a results-driven individual with exceptional leadership skills and a passion for the automotive industry? Tucson Subaru, a leading automotive dealership, is seeking a talented and experienced Service BDC Manager to join our dynamic team. Our dealership is consistently the top-performing Subaru dealership in Arizona - 9 years running! If you possess excellent communication abilities, a customer-centric mindset, and a proven track record in managing service-related operations, we want to hear from you.
The ideal candidate would have previous BDC management experience in the automotive industry.
- Opportunity to work with a well-established and respected automotive dealership in Tucson.
- Supportive and collaborative work environment that fosters personal and professional growth.
- Access to ongoing training and development opportunities.
- Chance to contribute to the success of a high-performing service BDC team.
- Lead and supervise the Service Business Development Center (BDC) team, ensuring optimal performance and productivity.
- Oversee all aspects of the BDC operations, including customer inquiries, appointment scheduling, outbound follow-ups, and customer satisfaction.
- Develop and implement strategies to maximize customer engagement and retention.
- Collaborate with service advisors and technicians to streamline processes and ensure efficient handling of customer requests and concerns.
- Monitor and analyze key performance metrics to drive continuous improvement and achieve departmental goals.
- Stay up-to-date with industry trends, best practices, and technological advancements in automotive service BDC operations.
- Conduct regular training sessions for BDC staff to enhance their product knowledge, customer service skills, and overall performance.
- Foster a positive and supportive work environment that encourages teamwork, professional growth, and exceptional customer service.
- Maintain strong relationships with customers, addressing their concerns promptly and ensuring their complete satisfaction.
- Service BDC Manager Requirements
- Minimum of 3 years of experience in a managerial role within an automotive service BDC or similar environment.
- Proven track record in effectively managing a team and driving performance.
- Excellent communication and interpersonal skills, with the ability to engage and connect with customers and team members.
- Strong organizational and multitasking abilities to handle a high volume of customer inquiries and tasks.
- Proficiency in using CRM systems, scheduling software, and other relevant tools.
- Sound knowledge of automotive service operations and industry trends.
- Exceptional problem-solving skills and the ability to make informed decisions under pressure.
- Demonstrated commitment to providing outstanding customer service and achieving customer satisfaction.
- Flexibility to work evenings and weekends as required.
Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.
If you are ready to take on a challenging yet rewarding role as a Service BDC Manager at Tucson Subaru
- Apply Now!
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