Aps Supervisor

Would you like to be part of an amazing team that helps Arizonans Thrive? At the Department of Economic Security (DES) we strengthen individuals, families and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view ‘Our DES’ video.

The Department of Economic Security, Division of Aging and Adult Services, seeks an experienced and highly motivated individual to join our team as an APS Supervisor. DAAS supports at-risk Arizonans to meet their basic needs and to live safely, with dignity and independence. Services and programs reach a diverse population of Arizonans. This position directs and supervises a work unit of Adult Protective Services (APS) professional and support staff ensuring compliance with federal and state statutes, rules & regulations, and policy & procedures which mandate receipt and evaluation of reports of abuse, neglect, and/or exploitation of vulnerable and incapacitated adults, 18 years of age or older.

Ensure staff follow additional mandates offering protective services and filing of petitions as necessary. Provides community awareness and education regarding APS' role and responsibilities, mandatory reporting law and the APS Appeals Process and Registry. Collaborates and networks with other agencies, groups and organizations in service delivery. Responds to and addresses community concerns regarding casework. Approves and/or denies case actions and documentation, leave time accounting, and expenditures for client services monies and travel.

Serves as acting Program Manager as necessary. In-state travel is required. Flexibility in willingness to work longer shift hours or after-hours coverage, if necessary. Travel is required for State business. Please review the video to learn more about the APS Investigator's role and responsibilities -

Essential duties and responsibilities include but are not limited to:

• Provide leadership, mentoring, coaching, and direct supervision of subordinate staff. Complete Performance Appraisals, authorize leave, approve time cards, recommend and issue disciplinary action, as appropriate. Complete one-on-one as necessary. Monitor and review work products and achievements of staff.
• Evaluate workflow and formulate process improvement plan. Meet with subordinate staff assisting with identifying necessary modifications and changes to workflow and/or procedures. Assign new cases for investigation and support services. Utilize database reports system for monitoring case work activities and determining appropriate action. In-state travel as needed.
• Provide technical advice and assistance to staff as required. Ensure appropriate case activities are performed and in compliance with established federal and state statutes and APS policy and procedures. Identify and resolve case-related issues.
• Respond to case participants, DES administration and staff, and general public. Respond to concerns and questions as it relates to cases. Research and respond to escalated concerns and discuss particular…