Assistant Direct Care Service Manager

At Vision Quest (VQ) , we serve children, youth, and families during some of the most critical moments of their lives. Our teams help young people overcome challenges, build resilience, and move toward brighter futures.

VQ is a national child, youth, and family services organization providing residential programming, community-based services, and in-home support across the United States. We partner with state and federal agencies to deliver services where the need is greatest and to strengthen the communities we serve.

Every role at VQ contributes to meaningful impact. Whether working directly with youth or supporting the professionals who serve them, your work helps create opportunity and stability for the next generation.

Why build your career at VQ?

Every role contributes to helping children and families succeed.

We are committed to transparent and equitable pay practices.

Internal promotions and leadership development pathways.

Accountable, supportive leadership focused on long-term success.

• Medical, Dental, and Vision coverage
• Flexible Spending Accounts
• Employee Assistance Program
• Company-paid Life and Short-Term Disability
• 401(k) with employer match

At VQ, we are building more than programs.
We are building careers that make a difference.

The Assistant Direct Care Service Manager (Assistant Lead Supervisor) will provide crucial support to the Direct Care Service Manager by assisting in the management and oversight of the Youth Care Worker (YCW) Department. This role is integral in ensuring the smooth functioning of the program, particularly during evening, overnight, and weekend shifts. The Assistant Lead Supervisor will be responsible for providing hands-on support in the programs, helping on the floor, and addressing day-to-day operational needs.

This role reports directly to the Lead Supervisor.

• Provide direct support to the Lead Supervisor in the management of the YCW department.
• Assist with shift oversight, ensuring appropriate staff-to-youth ratios and compliance with regulations.
• Serve as an on-site presence, actively engaging with youth and staff to maintain a safe and positive
• Provide guidance and support to Shift Supervisors and YCWs during shifts, particularly during challenging situations.
• Assist in the coordination and implementation of recreational outings, special events, and holiday celebrations.

• Assist in the recruitment, onboarding, and ongoing training of YCWs.
• Participate in the development of training materials and support training sessions to ensure staff readiness.
• Provide mentorship and hands-on guidance to Shift Supervisors to enhance their leadership and operational skills.

• Facilitate regular check-ins and meetings with Shift Supervisors to discuss employee performance, schedules, and operational concerns.
• Serve as a point of contact for scheduling adjustments, callouts, and time-off requests.
• Collaborate with the Lead Supervisor to ensure consistent communication across all shifts.

• Actively participate on the floor to monitor program operations and provide immediate support as needed.
• Ensure staff follow all safety, compliance, and licensing protocols.
• Provide hands-on assistance during emergencies, evacuations, or crises.
• Support the documentation and reporting of incidents, as required.
• Maintain open communication with Youth Care Workers, Case Management, Clinical Department, and Program Directors.
• Collaborate with internal departments to ensure…