Book Personalization Supervisor; 2nd Shift

Book Personalization Supervisor (2nd Shift)

Position Type:
Full time |

Location:

Tucson, Arizona | Shift: 2nd Shift

CGI Federal is seeking a Book Personalization Supervisor to lead the daily activities across Book Print, Card Print, Quality Control, and Mailroom departments at the Tucson Passport Center Book Print Production facility. The Supervisor will set priorities, ensure smooth transition between departments, train staff, and uphold quality and security standards.

• Plan, direct, and coordinate daily activities of book print, card print, quality control, and mailroom operations.
• Passport book and card personalization, verifying accuracy of printed data and quality of personalized passport books and cards.
• Proper delivery of passports and cards to applicants.
• Operate automated postal machines and coordinate all mail pick‑ups by USPS and private carriers.
• Set work priorities and ensure seamless transition of all work between departments.
• Monitor department production, adjust processes to meet production goals.
• Assign and review work of subordinates; conduct performance appraisals and recommend salary reviews.
• Track employee time and attendance.
• Provide coaching, counsel employees, and conduct disciplinary actions as required.
• Assist in recruiting and hiring process for the department.
• Conduct training on work procedures, regulations, and postal requirements.
• Interface regularly with CGI and Department of State managers.

• U.S. Citizenship.
• Successful completion of CGI Background Investigation (50 State Criminal, Education, Employment, and Credit Checks).
• Ability to obtain and maintain Moderate Risk Public Trust security clearance.
• Bachelor’s degree plus 3 years supervising staff in a production environment OR 5 years of direct supervision of at least 5 people in a production environment.
• Excellent verbal and written communication skills.
• Advanced proficiency in MS Office applications, including Excel and Word.

• Experience in a quota‑based production environment such as manufacturing or call centers.
• Experience lifting and carrying 35 pounds repetitively.

A reasonable estimate of the current range for this role in the U.S. is $48,500.00 – $.

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well‑being programs

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation, gender identity, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status as required by applicable laws.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_ Reference the Position  the desired position. This email address is only for those who need an accommodation; other inquiries will not be returned.