STAR Village Operations Specialist II

About Primavera Foundation

The Primavera Foundation is a non‑profit community development organization that has been co‑creating pathways out of poverty and strengthening the Tucson community since 1983, through a variety of programs and services.

The Operations Specialist II at STAR Village is responsible for creating and maintaining a safe, secure, and trauma‑informed environment for all residents. This tent site operates with a harm reduction approach and fosters a stable, collaborative community for 25–30 women. The role includes consistent site monitoring, conflict resolution, and coordination with leadership and partner agencies. The Resident Specialist plays a key role in supporting women living in the outdoor encampment, which serves as a transitional space toward permanent housing.

They help maintain a stable and respectful community, provide sanitation oversight, and collaborate with the City of Tucson and Old Pueblo Community Services to uphold high operational standards.

Successful candidates are empathetic, dependable, and committed to helping others. They model respectful behavior, follow safety protocols, and contribute to a harm reduction approach that supports healing and self‑sufficiency for up to 30 women.

(Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by the leadership):

• Staff must be comfortable working outdoors in various weather conditions, including heat, rain, and wind.
• They should be able to function effectively in a moderately noisy and fast‑paced outdoor setting.
• Staff are expected to walk the site regularly, stand for extended periods, and lift supplies as needed.
• Ensure compliance with all operating policies, program rules, and contractual obligations in alignment with Primavera standards and partner agency requirements.
• Assist with referrals and intakes and coordination of volunteers, interns, and other support staff on site.
• Maintain a visible, supportive on‑site presence during assigned shifts, including perimeter checks at least every two hours and completing the proper tracking logs.
• Provide training, guidance, and support to program interns and volunteers in collaboration with the Program Manager, including during crisis situations.
• Uphold and model trauma‑informed, gender‑responsive practices, especially in conflict de‑escalation and resident engagement.
• Monitor adherence to community agreements and respond promptly to violations or safety concerns.
• Document incidents, resident concerns, and shift activities in daily logs and ensure accurate intake entry and tracking in Service Point/HMIS and other systems.
• Coordinate with service providers and ensure appropriate site access and support for external partners.
• Oversee camp inventory and supplies, including weekly/monthly tracking and coordination with Philanthropy Services for donations and sack lunch assignments.
• Attend regular 1:1 check‑ins, monthly team meetings, and conduct monthly house meetings.
• Support basic site upkeep and report maintenance or safety concerns to the appropriate departments.
• Ensure compliance with food handling, health, and safety regulations in coordination with maintenance and leadership.
• Foster a respectful and inclusive environment for all residents, staff, and volunteers.
• Maintain confidentiality of all participants, staff, and volunteer information across all Primavera programs.
• Represent Primavera positively in all interactions with residents, volunteers, and the public.
• Attend agency‑wide and team meetings, training, and professional development sessions as required.
• Perform other duties as assigned by leadership.

• Certification in non‑violent de‑escalation techniques, or willingness to obtain through Primavera‑provided training.
• Excellent verbal, written communication abilities, and strong conflict resolution skills.
• Demonstrated ability to work effectively in emotionally challenging situations and with individuals from diverse cultural backgrounds.
• Self‑motivated, highly organized, and capable of meeting deadlines in a fast‑paced environment.
• Profic…