Senior Resource Specialist, Casa Paloma

Senior Resource Specialist, Casa Paloma

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The Primavera Foundation is co-creating pathways out of poverty through housing, workforce development, home ownership and financial education, and community building and engagement. The Casa Paloma women's programs, offered by Primavera, provide essential services and secure housing for single, unaccompanied homeless women.

The Senior Resource Specialist oversees operations, provides leadership, and ensures program success. Duties include employing and managing operating policies and procedures, reviewing and evaluating program activities, monitoring data quality, and coordinating with volunteers. Services include a weekday drop‑in program, short‑term shelter, and transitional housing for women. Participants receive showers, meals, and life‑saving supplies, with individual success planning available. The shelter offers a safe, personal environment with supportive services.

The Senior Resource Specialist focuses on meeting basic needs and fostering sustainability for participants, requiring compassion, adaptability, attention to detail, and effective coordination with volunteers.

• Employ and manage operating policies and procedures, including program rules for Casa Paloma, ensuring consistency with Primavera standards, government partner regulations, service delivery standards, and other contractual responsibilities.
• Review and evaluate programmatic shelter activities, making suggestions for change as needed to maintain best practices, increase effectiveness, and ensure the programs meet the needs of participants, funders, and the community.
• Monitor Service Point/HMIS and /or ETO data quality reports, ensuring compliance with agency and funder data standards.
• Ensure confidentiality of participant information in all three programs.
• Hire, train, and manage program employees in collaboration with the Program Manager.
• Schedule and hold regular 1:1 meetings with program staff and conduct, at a minimum, a monthly collaborative staff meeting in collaboration with the Program Manager.
• Prepare a weekly schedule for program staff, ensuring proper coverage and effective utilization of staff hours, which may include cross‑training and scheduling at the various locations.
• In collaboration with the Volunteer Coordinator, ensure training and supervision of volunteers.
• Work with staff to manage the donations of food, clothing, and hygiene items and ensure proper disbursement, organization, and storage.
• Oversee the ordering of all supplies for the building, ensuring compliance with established budgets.
• Coordinate sack lunch team assignments and/or donation acceptance with the Volunteer Coordinator and ensure donors are warmly met upon arrival.
• Ensure and monitor compliance with food handling regulations.
• Ensure compliance with safety and health regulations, working closely with the maintenance/properties departments on areas of concern.
• Work collaboratively with the Program Manager to ensure access to services across Primavera’s continuum.
• Attend all staff meetings, one‑on‑one meetings, and Resource Specialist meetings as required, including but not limited to program leadership meetings in lieu of the Program Manager’s availability.
• Ensure all participant files are accurately created, maintained, and completed both through physical records and electronic HMIS/Service Point records in a timely manner.
• Create individual success plans and meet with each participant at least weekly to monitor progress, provide guidance, and make referrals to ensure the participant’s success.
• Respond to emergency after‑hours calls regarding the shelter and transitional programs.
• Demonstrate adherence to Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
• Demonstrate and voice support for all Primavera programs when interacting with participants, volunteers, and the general public.
• Maintain statistical data as required by grant funding sources.
• Other duties as assigned by leadership.

• Ability to interact one‑on‑one…