STAR Village Operations Specialist II

Overview

The Primavera Foundation is a non-profit community development organization that has been co-creating pathways out of poverty and strengthening the Tucson community since 1983, through a variety of programs and services. The Operations Specialist II at STAR Village is responsible for creating and maintaining a safe, secure, and trauma-informed environment for all residents. This site operates with a harm reduction approach and supports a stable, collaborative community for 25-30 women.

The role includes site monitoring, conflict resolution, and coordination with leadership and partner agencies to support women living in the outdoor encampment as a transitional space toward permanent housing. Responsibilities include maintaining a stable and respectful community, sanitation oversight, and collaboration with the City of Tucson and Old Pueblo Community Services to uphold high operational standards.

Responsibilities

• Staff must be comfortable working outdoors in various weather conditions, including heat, rain, and wind.
• Function effectively in a moderately noisy and fast-paced outdoor setting.
• Walk the site regularly, stand for extended periods, and lift supplies as needed.
• Ensure compliance with operating policies, program rules, and contractual obligations in alignment with Primavera standards and partner agency requirements.
• Assist with referrals and intakes and coordination of volunteers, interns, and other support staff on site.
• Maintain a visible, supportive on-site presence during assigned shifts, including perimeter checks at least every two hours and completing proper tracking logs.
• Provide training, guidance, and support to program interns and volunteers in collaboration with the Program Manager, including during crisis situations.
• Uphold trauma-informed, gender-responsive practices, especially in conflict de-escalation and resident engagement.
• Monitor adherence to community agreements and respond promptly to violations or safety concerns.
• Document incidents, resident concerns, and shift activities in daily logs and ensure accurate intake entry and tracking in Service Point/HMIS and other systems.
• Coordinate with service providers and ensure appropriate site access and support for external partners.
• Oversee camp inventory and supplies, including weekly/monthly tracking and coordination with Philanthropy Services for donations and sack lunch assignments.
• Attend regular 1:1 check-ins, monthly team meetings, and conduct monthly house meetings.
• Support basic site upkeep and report maintenance or safety concerns to the appropriate departments.
• Ensure compliance with food handling, health, and safety regulations in coordination with maintenance and leadership.
• Foster a respectful and inclusive environment for all residents, staff, and volunteers.
• Maintain confidentiality of all participants, staff, and volunteer information across all Primavera programs.
• Represent Primavera positively in all interactions with residents, volunteers, and the public.
• Attend agency-wide and team meetings, training, and professional development sessions as required.
• Perform other duties as assigned by leadership.

Knowledge, Skills, and Abilities

• Certification in non-violent de-escalation techniques, or willingness to obtain through Primavera-provided training.
• Excellent verbal, written communication abilities, and strong conflict resolution skills.
• Ability to work effectively in emotionally challenging situations and with individuals from diverse cultural backgrounds.
• Self-motivated, highly organized, and capable of meeting deadlines in a fast-paced environment.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and general computer literacy.
• Able to work both independently and collaboratively as part of a rotating team.
• Skilled in prioritizing tasks, managing multiple responsibilities, and coordinating with team members.
• Experience in planning, organizing, and executing projects with minimal supervision.
• Strategic thinker with sound judgment and the ability to make informed decisions.
• Proven leadership qualities, conflict management, and fostering a positive team culture.
• Strong understanding of health and safety…