Outreach Resource Specialist

Primavera is co‑creating pathways out of poverty through safe, affordable housing, workforce development, financial empowerment and home ownership, and civic and community building and engagement.

The Outreach Resource Specialist plays a vital role within Primavera’s Outreach and Transportation Services programs. The role is responsible for linking vulnerable people to services through street outreach efforts, establishing partnerships with other providers of services to people experiencing homelessness, participating in community forums and outreach events, and other strategies as necessary to identify people who are experiencing homelessness. The position includes ensuring safe and reliable transit for participants across Pima and neighboring counties, fostering a positive and supportive transportation experience for individuals and families addressing various life challenges, including those experiencing homelessness.

The Outreach Resource Specialist will provide services at camps where people experiencing homelessness congregate.

This position requires adaptability to varying routes and schedules, as well as partnering with staff and community partners at outreach camps, and a commitment to ensuring the well‑being and comfort of passengers throughout their journeys. The successful candidate will be motivated by a strong desire to help others succeed, a drive for accomplishment and the attainment of goals, a sense of urgency, a team (versus individual) orientation, and a high level of structure and detail‑orientation.

(Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by leadership):

• Identify and interview participants, assessing their needs during street‑level/shelter outreach and creating an avenue for service provision. Conduct site assessments as needed.
• Assist in coordinating services and support with team members and other community partners. Complete all related follow‑up in a timely manner.
• Coordinate and facilitate all needed supplies, materials, information, and partnerships for the mobile outreach effort.
• Network with the TPCH outreach committee and other community members.
• Provide information and referrals, and schedule appropriate follow‑up assistance with outreach participants as appropriate.
• Work with other Primavera staff and community organization partners in planning and advocating for participant needs.
• Develop and maintain an outreach schedule in coordination with the supervisor, dispatcher, and other team members.
• Maintain an ongoing outreach log and all related documentation, submitting it to the Program Director weekly.
• Adhere to the policies and procedures for the program and organization.
• Establish and maintain confidential assessment files for sites and individual participants; ensure accuracy of data according to Primavera and any relevant funder requirements.
• Attend outreach events multiple times per week.
• Provide services at camps where people experiencing homelessness congregate.
• Coordinate, facilitate, and/or attend meetings relevant to the program, as assigned by the Program Director.
• Document and report any emergencies or events to leadership immediately, not to exceed 24 hours.
• Ensure compliance with safety and health regulations and all other relevant policies and procedures.
• Attend meetings with collaborating agencies as scheduled.
• Attend agency meetings as required, such as All Staff meetings.
• Demonstrate adherence to Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
• Safely transport individual(s) to and from designated locations following established routes.
• Adapt to changing daily itineraries and routes based on passenger needs and scheduling requirements.
• Ensure the safety and well‑being of passengers throughout the journey, adhering to all traffic laws and regulations.
• Assist Passengers with boarding and disembarking, providing courteous and helpful service.
• Service Pima and neighboring counties.
• Other duties as assigned by leadership.

• Extensive knowledge of services for homeless…