Leasing Consultant

JOB PURPOSE

Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day‑to‑day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community’s most important personnel as they candeterminehow well a community does ina very competitive marketplace. Specific training for Leasing

Consultants centers on Fair Housing, closing techniques, and overcoming objections.

Will always include those specifically assigned by the immediate supervisor.

• Provide excellent service to all residents, prospects,and visitors to the community.
• Effectively lease apartment sin accordance with occupancy goals.
• Follow Fair Housing Standards in all dealings with prospects and residents.
• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.

• Conduct the application review for each lease including credit and income verifications and background checks.
• Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
• Ensure the condition of leased apartments prior to move‑in, including a final inspection.
• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
• Complete all tasks necessary to successfully operate the leasing office.

• Daily Opening and Closing Procedures:
  Perform a daily "marketing" inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carryinga trash bag and sparkle kit.
• Answer all phone calls, emails, and voicemails that come in throughout the day.
• Signage Inspection:
  Inspect bootlegs, banners, balloons,and brochures.

• Leasing Office/Clubroom Appearance:
  Vacuum and clean clubroom as needed, if not performed by housekeeper.
• Refreshments:
  Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.
• Leasing:
  
  Greet prospects and showapartmentsandcoordinate the leasing process. Review applications from applicants andprovideinformation to Assistant Community Manager for verification.
• Leads:
  
  Maintain Guest Cards andmaintainleasing notebook. Follow-up on all traffic with a Thank Youemailthe same day as their visit and a phone call within 24 hours of their visit.
  
  Review all Leadson a weekly basis and ensure that they are complete with notes on follow-up communication.
• Applications:
  Enter prospect information into Entrataas directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.

• Lease Files:
  Once Leasefile is complete and all signatures have been provided, ensure that a completed lease file isforwardedto
  
  Assistant
  
  Community Manager for review and approval. Once approved, send a copy to resident and file lease properly.
• Work Orders:
  In conjunction with Maintenance Team, enter work orders into Entrata.
  
  Providea follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.
• Renewals:complete renewal efforttasksas necessary.

• Leads:
  
  Archive inactive Leads.
  
  Ensure Leads and Applicants in Entrata are up to date.

• Outside Marketing:
  Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
• Audit:
  Complete audits of lease files and Entratadata as instructed by the Assistant Manager and Community Manager.
• Market Knowledge:
  Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.

• Roommate Matching:
  Assist Assistant Community Manager with roommate matching processes and communication.
• Move‑In Communication:
  Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.
• Move‑In Process:
  Coordinate Move‑In process with new residents. In addition to completing lease packet at time of move‑in:

• Ente…