Assistant Manager

Job Overview

The Assistant Manager (AM) supports the General Manager (GM) in overseeing the daily operations of a store location, ensuring efficiency, profitability, high team performance, and creating exceptional guest experiences.

• Assists in managing day-to-day restaurant operations, including opening and closing procedures.
• Monitors and maintains food quality, service standards, and cleanliness in compliance with company policies and health regulations.
• Monitors and controls labor, food costs, and other expenses to meet financial goals and posts store invoices in restaurant management system.
• Acts as a culture champion, promoting a positive work environment, exhibiting excellent interpersonal communication and guest service skills.
• Hires, trains, mentors, and evaluates team members providing regular feedback to improve/recognize performance.
• Participates in coaching and disciplinary conversations.
• Addresses and resolves guest concerns promptly and professionally.
• Assists in creating weekly schedule.
• Prepares batches of food that are cooked to order or kept warm frequently.
• Operates large-volume cooking equipment such as grills and/or deep fryers frequently.
• Prepares, washes, and cuts food to be cooked frequently.
• Multitasks by cooking several different orders at once, ensuring that all items are prepared per guest instructions frequently.
• Operates batch machine to produce eegees, ensuring product quality and safety.
• Collaborates with other departments to implement promotions and local store marketing initiatives.
• Stay informed about market trends, competitors, and opportunities to enhance competitive positioning.
• Any other responsibility that aligns with the role.

• Ability to work under pressure and multi-task.
• Ability to accept responsibility and be accountable for your actions with integrity.
• Proficient in Microsoft Office and restaurant management software.
• Ability to efficiently communicate to create interpersonal relationships.
• Ability to provide strong leadership, organizational, and problem-solving.
• Must be able to read, write, and speak English fluently.

• Must be at least 18 years of age.
• High‑school diploma or equivalent.
• Must be able to work a flexible schedule and work weekends.
• At least six (6) months of experience in fast food or the restaurant industry.
• Must have reliable transportation.
• Must have current Food Handler’s card (Maricopa & Pinal counties only).
• Must achieve Food Protection Manager certification within 90 days of hire and maintain.

• Must be able to work early mornings, evenings, weekends, and holidays.
• Work around hot equipment, oil, extreme cold (walk‑in freezer), loud noises for the duration of shift.
• Must be able to remain standing for the duration, excluding breaks.
• Must be able to lift 50lbs.
• Perform physical activities that require considerable use of hands, wrists, fingers, arms, legs, and bending at the waist (climbing, lifting, balancing, walking, stooping, and handling materials) for the duration of shift.
• Use of cognitive skills including, but not limited to, learning, remembering, focusing, categorizing, and integrating information for decision making, problem‑solving, and comprehending for the duration of shift.
• Willingness to travel to other stores and work flexible hours as needed.

The above job description is not intended to be an all‑inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor, policy, and company management.