Bartender

Job Summary: Provides beverage service to guests in an efficient, courteous, and professional manner displaying a high standard of guest service.

Duties and Responsibilities (specific areas of responsibility include but are not limited to):

• Offers warm and sincere welcome/farewell to guests using a guest’s name, when possible, and making good eye contact.
• Communicates with guests using clear and enthusiastic words, tone, and body language at all times.
• Makes guests feel appreciated through actions; offers assistance before it is requested.
• Anticipates guests’ needs by being alert to signals such as their raising a hand; acknowledges guests so they know the signal was observed.
• Mixes, garnishes, and serves alcoholic and non-alcoholic drinks for guests following standard recipes.
• Rings drink orders into point-of-sale system immediately, collecting money for drinks served, and making change.
• Works with others to keep all areas cleaned and stocked in accord with departmental standards at all times.
• Performs opening and closing inventories of spirits.
• Teams with others to maintain an effective atmosphere and an efficient beverage service.
• Teams with others to maintain an attractive bar display in accord with departmental standards.
• Ensures cleanliness of the bar area and glassware.
• Complies with State alcohol server requirements.
• Follows established safety and security policies and procedures including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor.
• Ensures uniform and personal appearance is clean and professional.
• Resolves guest complaints in a diplomatic and level headed manner quickly, professionally, and effectively.
• Requests supervisor assistance when needed for an uncooperative guest or when unable to fulfill a request.
• Demonstrates positive, interpersonal skills with guests and team members.
• Functions as a supportive team member during shifts.
• Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of beer, wine, and spirits as well as standard drink recipes.
• Knowledge of applicable health standards and workplace safety procedures.
• Knowledge of applicable laws and regulations as well as Sol Casinos' internal controls, policies, and procedures.
• Proficiency with point-of-sale systems.
• Strong organizational, planning, and time management skills.
• Skill in working courteously with the public as well as developing and maintaining strong working relationships.
• Basic reading skills.
• Ability to operate all equipment used at the bars, such as blenders and cash terminals.
• Ability to work effectively in a team environment with minimal supervision.
• Ability to exercise independent judgment.
• Ability to cheerfully handle stress in a fast paced environment.
• Ability to effectively multitask.
• Ability to perform mathematical computations pertaining to the position.
• Ability to maintain the physical stamina required, including an ability to stand for long periods.
• Ability to lift up to twenty (20) pounds, with or without a reasonable accommodation.
• Ability to work in a smoking environment.

Minimum Qualifications:

• Certification from an accredited or state licensed bartending school OR one (1) year bartending experience OR two (2) years bar back experience, including a combination of one (1) year guest service and money handling experience.
• Must be 18 years of age.
• Computer proficiency with point-of-sale systems.
• Must either possess or obtain valid Food Handler's and Alcohol Awareness cards within three (3) months of employment.
• Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.
• Must be able to work in a smoking environment.
• Must have employment eligibility in the U.S.
• Must be able to obtain, maintain, and retain a valid gaming license.

Preferred Qualifications:

• One (1) year high volume bar experience.