Assistant Store Manager

Join to apply for the Assistant Store Manager role at Ross Stores, Inc.

Our values start with our people and we value your unique contributions. Ross is a leading off‑price retail chain with over 2,200 stores dedicated to offering high‑quality brands and on‑trend merchandise at extraordinary savings while delivering a fun, treasure‑hunt shopping experience.

Bring your talents to Ross, an organization that prioritizes the growth of its team members and celebrates the diversity, equality, and inclusion of everyone who works and shops with us.

• Success – Our winning team pursues excellence while continuously learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We collaborate to solve hard problems and find the right solutions.
• Commitment to diversity, equality, inclusion, and community – We celebrate the backgrounds and ideas of our employees and shoppers, believing our differences make us stronger.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to providing an inclusive, learning‑rich environment for our teams.

Responsible for the management and supervision of all areas assigned by the Store Manager and for following policies regarding Customers, Associates, and merchandising. Must learn all phases of store operations and, in the absence of the Store Manager, lead the entire operation to ensure company standards and best practices are consistently met.

General Operating Requirements:

• Lead all Company Best Practices while maximizing productivity by reducing steps and touches.
• Assist in analyzing store reports to evaluate controllable expenses and overall performance.
• Communicate any variances to Company standards to the Store Manager.
• Ensure proper scheduling of Associates to meet business objectives.
• Ensure compliance with all state, local, and federal regulations.
• Ensure scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
• Accept special assignments as directed by leadership.
• Manage payroll administration, including daily punch edits, scheduling compliance, Sunday payroll transmission, and reporting.

Organizational Development:

• Assist in recruiting, hiring, training, and developing non‑exempt Associates.
• Ensure compliance with Ross personnel policies and procedures.
• Assist with Associate Relations issues by communicating incidents to the Store Manager or District Manager as needed.

Expense Control:

• Assist in managing and continuously monitoring expenditures to stay within budget.
• Control payroll hours to align with business trends.

Maintaining a Safe & Secure Environment:

• Understand that safety is the top priority and practice safe behaviors.
• Ensure all Associates understand emergency operating procedures.
• Maintain adherence to Company safety policies.
• Assist in facilitating monthly safety meetings.

Customer Service:

• Treat all Customers, Associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times.
• Execute customer service and merchandise presentation programs through training and supervision.
• Supervise and coach Retail Associates to provide efficient and friendly service at registers, the Customer Service desk, fitting rooms, and sales floor.

Personal And Store Brand:

• Represent and support the Company brand at all times.
• Maintain and model a professional appearance in accordance with the Company Dress Code.
• Manage the store to ensure a clean, organized, customer‑friendly environment.
• Maintain a high standard of housekeeping with contractors and Associates.
• Ensure scheduling and completion of all cleaning tasks.

Merchandise Processing and In‑Store Marketing:

• Ensure recovery, sizing, and markdowns meet Company standards through teaching and assignment follow‑up.
• Ensure merchandise is presented and organized per Company guidelines.
• Manage merchandise processing to the sales floor within the expected timeframe.

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