Retail Store Management Trainee

Position Summary

We are seeking a Store Manager Trainee with a minimum of six (6+) months of Store Management experience. A Store Manager Trainee is accountable for the day-to-day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage Customer Relations / Customer Satisfaction.

This position sets the tone for a customer-centric environment. Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. You will be required to commit to the company's asset protection program, promote our business, and target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and much more.

This position offers an hourly wage, PLUS Store Manager Trainees earn commission based on productivity and a bonus based on store performance. The actual pay of a successful Store Manager Trainee will be based on various factors, such as work location, qualifications, and experience.

Pay rate: $19.50 to $26.48 per hour. Store Manager Trainee may earn commission (2-8%) based on personal performance; additional details provided during interview. Payrates will not be below applicable local minimum wage requirements.

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers to meet First Cash standards.
• Recruit top talent by sourcing candidates through company-prescribed channels.
• Open and close the store, including cash handling and asset protection procedures.
• Ensure asset protection through inventory control, safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store (inventory, loan management, merchandising, store presentation, systems, and reporting).
• Evaluate store financial statements and drive profitability through communication and goal-setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to ensure value and integrity of loans.
• Complete assigned tasks and training for self-development as requested.
• Communicate clearly with employees to align with the store’s mission and profit objectives.
• Remain up-to-date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds and perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling).
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• Minimum Age: 18 years old;
  High School Diploma, GED, or equivalent experience.
• Ability to work in multiple locations as business needs dictate; flexible retail schedule including weekends and holidays.
• Store Manager Trainee will work 45+ hours a week; hours are not guaranteed.
• Computer literate and able to operate POS systems and common office machines.
• Ability to multi-task in a fast-paced environment; detail-oriented with strong organizational skills.
• Analytical skills; cash handling experience; ability to work independently with minimal supervision; strong work ethic and business sense.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Standard working hours: most stores open 9AM–6PM; many stores closed on Sundays.
• Earned Wage Access program available to withdraw up to 50% of wages earned up to seven times per payroll cycle.
• Unlimited commission potential above hourly base rate.
• Vacation: one week after six months; additional week after one year; two weeks after each anniversary thereafter; 120 hours after five years.
• Sick/Personal time: 8 hours after 6 months; 16 hours each anniversary thereafter (varies by location).
• Employee discounts from day one; tuition reimbursement up to $2,000/year for full-time employees; access to 10,000+ discounts via First Cash Perks.
• Auto-enrollment in 401(k) program after six months of employment; pet insurance available.

Equal Opportunity

Employer:

First Cash Holdings, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship, disability, race, religion, gender, sexual orientation, gender identity, genetic information, marital status, veteran status, or any other characteristic protected by law. Reasonable accommodations are provided as required.

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