Retail Keyholder; Store

Retail Keyholder (Store 2929) – Game Stop

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible.

Whether you’re a hardcore gamer or just starting out, we’ve got something for everyone. Join us in shaping the future of gaming and bringing the best gaming products to the world!

With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities. The position ensures products are easily accessible and purchasable, boosts sales by sharing product and gaming knowledge, maintains a clean and organised shopping environment, and fosters guest loyalty and repeat business.

• Provide best‑in‑class guest service: greet guests promptly and courteously, answer questions and concerns promptly, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade‑in program, recommend additional items as appropriate, apply all selling behaviours during each transaction, and express gratitude for choosing Game Stop.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the Point‑of‑Sale (POS) computer system.
• Address guest comments or questions in person or on the phone, answering calls promptly, courteously, and professionally.
• Promote Game Stop’s unique guest benefits, such as the new title reservations programme and the Pro Rewards guest loyalty programme.
• Ensure all areas of the store, including restrooms, are clean, organised, and merchandised according to company guidelines.
• Complete Omni‑Channel orders daily.
• Safeguard company assets through effective inventory control and loss prevention practices, make bank deposits as required.
• Conduct store inventory counts, stock or restock merchandise on shelves, move products from stock room to front of store to ensure representation, organisation, and alphabetisation on the selling floor.
• Support store management in meeting and exceeding sales, profit and shrink goals and complete required administrative and operational duties.
• Count, balance and reconcile daily business transaction totals accurately in the POS system; complete all closeout paperwork and bank deposit slips correctly.
• Check shipments for discrepancies or shortages and record them in the POS system; report any discrepancies to the Store Manager or Assistant Store Manager as needed.
• Process defectives/recalls and stock pulls accurately and promptly, ensuring boxes are properly labelled and include packing lists.
• Visually inspect associates’ and leaders’ packages and/or belongings at store closing or at the end of a shift.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Consistently adhere to Game Stop policies and procedures, including all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.
• Follow all opening and closing procedures.
• Observe associate performance and provide timely and appropriate feedback to store management.

• Proof of identity and eligibility to legally work in the United States.
• At least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service and/or management experience preferred.
• Video game knowledge preferred.
• Ability to work alone, stand and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills; genuine and friendly assistance to every guest during each visit.
• Clear verbal and written communication and listening skills, including spoken and written English; bilingual English/Spanish preferred.
• Ability to work in…