Xfinity Retail Sales Consultant

About Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting‑edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast‑forward your career at Comcast.

$22.69 + Hourly ($15.00 base/hr + $1330/mo. Targeted Commission)

$23.19 + Hourly ($15.50 base/hr + $1330/mo. Targeted Commission)

• Great Places to Work has named Comcast NBCUniversal one of its ‘100 Best Companies to Work For’li>
• For the sixth time, Comcast is named a Top Company in the U.S. by Linked In
• Comcast is named a top 20 company on Diversity Inc’s ‘Top 50’ List

• Working directly with customers in a retail location, evaluating the customer’s potential product needs, and making appropriate recommendations.
• Providing outstanding customer service with all customer interactions.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert‑level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Meeting goals and metrics.
• Contributing to a fun and competitive environment! We aim to connect our products and services to our customer’s everyday lifestyles.

• Customer‑Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Teamwork
• Self‑Motivation
• Resilience
• Critical Thinking / Problem Solving
• Communication
• Professional Integrity

• High School Diploma or equivalent
• Generally, requires 2‑5 years related experience; prefer consumer electronics/wireless retail sales experience
• Ability to work a full time, flexible schedule which includes evenings, weekends, holidays, variable schedule(s).
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes, and the ability to stand and move about the store constantly.

• Medical, Dental, and Vision coverage
• Comcast XFINITY courtesy services & employee discounts
• Discount tickets to our Universal Resorts
• Paid Parental leave
• Tuition reimbursement
• Paid Time Off
• 401K Savings Plan – with up to 6% dollar‑to‑dollar matching.
• …and much more

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff – be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
• Win as a team – make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors and our communities.

This information has been designed indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

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