Lead Supervisor - Tucson, AZ

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Tucson, AZ, US

The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business:
Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards.

• Sales:
  • Understand organizational objectives and make decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
  • Endorse, model and develop team to deliver Coach’s Selling and Service expectations.
  • Enforce sales strategies, initiatives and growth across all categories.
  • Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
  • Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results driven, including through team selling and selling to multiple customers.
  • Productivity Management: hold sales team accountable for personal sales.
  • Maximize clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitor process over time to achieve business goals and objectives.
  • Build credibility and trust with team, as well with customers – serving as a personal fashion advisor to deliver business results.
  • Create positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style.
  • Act as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e., charity events, local associations, mall initiatives).
  • Be sensitive to customer and team needs and tailor approach by reading cues.
  • Be solution‑oriented and forward‑thinking in resolving customer issues; partner with Store Manager(s) and/or District Manager as appropriate.
  • Develop self and individual product knowledge skills and remain aware of current collections.
  • Understand the positive sales impact staffing has on the business and recruit accordingly.
  • Coach, develop and motivate the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegate and empower others and encourage individual growth.
  • Welcome feedback and adapt behaviors; create short and long‑term goals to achieve personal metrics and performance development.
  • Regularly provide feedback to others; coach performance to a higher standard; provide constructive feedback to Store Manager(s) and Assistant Store Manager(s).
• Operations:
  • Manage daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro‑actively.
  • Demonstrate strong business acumen.
  • Interact and communicate with supervisor(s) on a regular basis; be adaptable and flexible; maintain a calm and professional demeanor.
  • Maintain interior and exterior upkeep of the building with partnership from the corporate office.
  • Understand and use all retail systems and reporting tools to make informed decisions, taking appropriate partners as necessary.
  • Adhere to all applicable Coach retail policies and procedures including POS and Operations procedures.
  • Leverage Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals.
  • Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions.
  • Ensure all daily tasks are completed without negatively impacting service of Coach standards.
  • Drive for Results: can be counted on to exceed goals successfully; consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
  • Customer Focus: dedicated to meeting the expectations and requirements of internal and external customers; gains their trust and…