Sales BDC Manager

Sales BDC Manager

Precision Toyota of Tucson | Tucson, AZ

At Precision Toyota of Tucson, we're not just a leading Toyota dealership; we're pioneers in shaping the automotive sales landscape since our founding in 1954.

Our mission is to challenge industry clichés and create the dealership of the future - one that radiates hospitality to our guests while our team works together with integrity, intelligence, and drive. We firmly believe in the transformative power of these values to redefine customer experience and business success in the automotive world.

Our company handbook opens with a clear manifesto: "One of the qualities we value most is honesty. The automotive industry has traditionally prioritized profit over trust. We think this is short-sighted and backward. We know that honesty fosters lasting relationships that can pay valuable dividends over time."

We're seeking like-minded individuals who are eager to contribute to this vision, using their intellect and initiative to propel us forward on this journey of innovation and ethical business practice.

As our Sales BDC Manager, you will lead a team of BDC Coordinators, driving appointment generation and customer engagement that fuels our sales pipeline. Reporting to our Sales Managers, you will oversee phone and internet lead response, coach your team to excellence, and implement data-driven strategies to increase appointment volume and show rates. This role bridges marketing, sales, and customer service—ensuring every customer interaction reflects our commitment to hospitality and integrity.

• Lead and develop a team of Sales BDC Coordinators, setting clear performance expectations and fostering a positive, goal-oriented environment

• Participate in lead handling, issue resolution, and scheduling appointments by answering and handling guest communications via email, chat, phone, etc.

• Drive appointment growth by optimizing lead handling processes, response times, and follow-up strategies

• Monitor and analyze key metrics, including appointment set rates, show rates, and lead conversion to continuously improve performance

• Implement and refine BDC processes, scripts, and workflows to enhance customer experience and team efficiency

• Utilize CRM systems to track performance, identify trends, and generate actionable reports for Sales Management

• Collaborate with Sales Managers to ensure seamless customer handoffs and alignment on departmental goals

• Train and coach team members on Toyota products, effective communication techniques, and best practices for customer engagement

• Handle escalated customer inquiries with professionalism and a solutions-oriented approach

• Participate in hiring and onboarding of new BDC team members

• Required:
  
  Previous experience in an automotive BDC environment

• Supervisory or management experience preferred

• Proven ability to lead, motivate, and develop a team

• Strong analytical skills with the ability to interpret data and drive decision-making

• Excellent verbal and written communication skills

• Proficiency with CRM systems

• Commitment to ethical business practices and exceptional customer service

• Bilingual in Spanish preferred, but not required

• High school diploma or equivalent required; college degree preferred

• Clean driving record and valid driver's license

• A competitive salary with performance-based incentives

• Progressive, forward-thinking company culture

• Vanguard 401(k) with company match

• Medical insurance, including Flexible Spending Accounts and Dependent Care Flexible Spending Accounts

• Dental insurance

• Vision insurance

• Ample paid time off

• Charitable giving match and charitable paid time off

• Equal maternity/paternity leave for tenured team members

• Team Member-only "quiet lounge" for peaceful work breaks and yoga/stretching

• Short-term and long-term disability insurance

• Life insurance

• And more

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.