Strategic Account Executive – Markets

Vālenz Health® is the destination for employers, brokers, payers, and providers to reduce costs, improve quality, and elevate the healthcare experience. Through advanced technology and clinical expertise, Valenz creates a distinctly different approach to a complex healthcare system. With our solutions, we execute across the entire healthcare journey ‑ from member experience to payment integrity, provider quality, and plan performance. With one of America’s largest cost, quality and utilization datasets, we create greater transparency, flexibility, and cost containment ‑ empowering members and employers with the information they need to make smarter, more cost-effective decisions.

As a Strategic Account Executive – Member Experience, you will be responsible for managing, strengthening, and growing some of Valenz's largest and most strategically important client and partner relationships within our Member Experience business. You'll serve as a senior commercial advisor, developing a deep understanding of each client's business, benefit strategy, member engagement needs, healthcare cost pressures, and evolving priorities.

You’ll own the strategic direction of assigned accounts, build executive-level relationships, identify opportunities to expand the partnership, and ensure clients understand the value Valenz delivers. Working across Client Success, Product, Operations, Revenue, and other teams, you’ll translate client priorities into coordinated strategies that support retention, growth, and long‑term partnership.

• Serve as the strategic owner and senior commercial point of contact for assigned Member Experience accounts.
• Build trusted relationships with senior and executive client stakeholders and develop a deep understanding of their business, benefit strategy, member populations, priorities, and evolving needs.
• Act as a strategic advisor by bringing perspective on member engagement, healthcare navigation, benefit utilization, market trends, and opportunities to improve the member experience and outcomes.
• Anticipate client risks, changing needs, and organizational dynamics that could impact the relationship.

• Develop and execute Strategic Account Plans that define client priorities, relationship strategy, retention risks, growth opportunities, and measurable outcomes.
• Monitor account health, including client satisfaction, contractual commitments, revenue trends, retention risk, and opportunities to improve or expand existing services.
• Lead strategic business reviews that demonstrate member engagement, utilization, financial and clinical value, and opportunities to strengthen the partnership.
• Prioritize client retention while identifying and closing opportunities to grow existing business, expand Member Experience solutions, and introduce additional Valenz capabilities.
• Achieve assigned retention, revenue growth, expansion, and strategic account objectives.

• Lead executive‑level conversations that strengthen relationships and reinforce the strategic value Valenz delivers.
• Participate in critical renewals, expansion discussions, strategic reviews, and relationship interventions.
• Ensure Valenz solutions and capabilities remain aligned with client benefit strategies, member needs, and organizational priorities.
• Help clients understand the value delivered through improved member engagement, care navigation, utilization, healthcare affordability, and member outcomes.

• Partner across Client Success, Product, Operations, Revenue, and other teams to coordinate solutions, address client priorities, and deliver…