Tucson Social Service Director

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LOCATION: Tucson, Arizona

STATUS: Exempt/ $72,000.00 - $78,000.00 per year

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

• MSW, or Master’s degree in a related field, plus a minimum of five years of experience in administration of $1M plus social service program(s) serving the poor and homeless. Experience may substitute for education on a ratio of 2:1. A Master’s degree in progress is acceptable with a commitment of completion within the first 12 months of employment.
• Must possess a clear understanding of the problems and needs of the poor and homeless, the government and other programs available to assist them, how to overcome barriers to finding a stable home, and how to determine those who would benefit most from The Salvation Army programs.
• Extensive knowledge of the target population and applicable Salvation Army policies and procedures preferred.
• Minimum seven years supervisory experience with demonstrated ability to manage, engage, motivate, and discipline staff.
• Demonstrate a positive attitude, with ability to work with people of diverse backgrounds and circumstances.
• Able to maintain a non‑judgement attitude, professional approach and boundaries with clients.
• Able to handle crisis/emergency services for the homeless and to utilize crisis intervention, crowd management and conflict resolution skills.
• Ability to assess at‑risk participants and situations.
• Excellent verbal and written communication skills.
• Ability to maintain strict confidentiality.
• Computer literate in WS Word, Excel, PowerPoint, local social service software (i.e. HMIS system) and TSA Social Service software.
• Must pass a criminal background check.
• Maintain CPR/First Aid certification.
• Must have a valid AZ driver’s license with a clean driving record.
• Ability to pass annual Fleet Safety certification via TSA e‑learning module.

• Direct oversight of the operations of the Social Service campus which includes homeless services for individuals and households, kitchen, utility and rental programming, et. al.
• Supervisory oversight of the Green Valley Service Center.
• Work in partnership for the Grant Associate in researching, securing additional funding support and ensure grant compliance and timely statistical reporting.
• Provide direct oversight and management of billing required for contract compliance.
• Ensure compliance with The Salvation Army National Social Service Standards.
• Work with and support the efforts of the Advisory Board in working with the social service programs, ensuring that the Board Committees include members who have experience in the type of program(s) being provided.
• Recruit, train, resource, & supervise directly & indirectly all staff, including qualified supervisors of programs.
• Working knowledge of the State of Arizona statutes and codes that have an impact upon the development and operations of our services to poor and homeless families.
• Practice grievance resolution strategies for employees and/or program consumers.
• Represent The Salvation Army when interfacing with social service agencies, commissions, committees, and other groups and community partners as necessary throughout Pima County.
• Act as liaison with outside agencies to disseminate information regarding the homeless and other services that are provided by The Salvation Army.
• Responsible for promoting program growth and effectiveness.
• Responsible for the preparation of an annual plan of services for Tucson Social Services which will include a philosophy of care, goals, objectives, and timelines and identifies how resources are allocated to achieve them.
• Responsible for the preparation of a year‑end report on services for the Tucson Metro Coordinator, Divisional Social Services Director and the Divisional Secretary for Program.
• Oversee the preparation of a manual that documents the essential operational policies and procedures for…