Intake Coordinator

Overview

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The casework coordinator provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. The coordinator also manages a team providing resettlement casework services and works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

This position reports to the program manager for resettlement.

• Coordinate pre-arrival case preparation, which may include case assurance, communication with US ties, and liaising with IRC’s Processing Department at Headquarters for clients.
• With support from the program manager, assign cases to caseworkers and ensure timely provision of core services including airport pickups, home visits, school enrollment, and other services as outlined in the R&P, APA, RTCA, MG and program guidelines.
• Collaborate with other departments to encourage timely internal and external referrals.

• Ensure oversight and monitoring of case files for proper file documentation, including developing appropriate forms, procedures and training for casework staff with casework supervisor.
• Ensure reporting requirements are met in compliance with donor and organizational requirements.

• Maintain a reduced active caseload of clients and ensure all clients receive the full range of services mandated.
• Assess and monitor client progress at regular intervals to ensure progress on goals is made and designated resources are maximized, modifying initial services plans and other documents as needed.
• Develop local resources for clients and share contact information across programs.

• Oversee a team of caseworkers including daily oversight of active caseloads, delegation of work assignments, and coaching. Evaluate and report staff performance.
• Support the casework supervisor to cultivate a respectful, supportive, and inclusive environment for team members and clients.
• Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.
• Ensure compliance of self and team with all policies, procedures and protocols of the agency.
• May train and lead the activities of volunteers and interns.
• Other duties as assigned.

• Bachelor’s degree in social work or related field of study required. Master degree preferred.

• 3+ years of case management experience in a social services environment.
• Experience working with vulnerable or underserved populations preferred

• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through collaboration of individuals from many cultures with a great variety of skills and perspectives.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills and the ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and ability to use internet and other digital tools for data…