Bilingual Case Manager_JOR

Working At NYAP

NYAP's commitment to doing what is best for children, youth, and their families is a core value and one that we look for in our newest team members.

• 33 Paid days off each year (11 holidays + 22 days PTO)
• Healthcare Benefits for you and your family.
• Pet insurance that provides discounts and reimbursements.
• Competitive salaries and benefits, including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)
• Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU’s and ongoing trainings/education.

Exciting Benefits and Opportunities at NYAP!

• Perform all work in a manner consistent with the National Youth Advocate Program’s Mission, Values and Philosophies.
• Ensure case‑management assessments are completed within ORR’s allotted time frames.
• Conduct on‑site admission and initial intake interviews of youth to gather familial, sponsorship information and to establish age.
• Interview sponsors/family members, friends of family to vet sponsor’s ability to care for the minor(s).
• Act as UC case POC for assigned Federal Field Specialist, Case Coordinator and Contract Field Specialist.
• Prepare case for, conduct and lead pre‑staffing process with multidisciplinary team including case managers, clinical counselors, medical coordinators and other stakeholders.
• Attend staffing(s) with Case Coordinators, Federal Field Specialists and other ORR stakeholders as needed.
• Coordinate with local pro‑bono attorneys for timely provision of “Know Your Rights” presentations and legal screenings to children in care.
• Work with program administration, clinical, medical and educational staff to identify best case‑management practices while maintaining a collaborative multi‑disciplinary environment.
• Ensure children in care are provided a safe environment and safe and timely release from ORR care pursuant to ORR MAP Section 2, including completing online address searches, obtaining birth certificates, income verifications, background checks and other vetting actions.
• Document all actions taken and contacts with youth, sponsor and stakeholders in the form of progress notes as required by NYAP.
• Complete and submit reunification packets and Release Requests for initial review to Lead Case Manager or Program designee.
• Submit completed reunification packet with appropriate referral for timely release of youth to designated sponsor, including referrals for home studies and post‑release services (PRS).
• Provide weekly face‑to‑face updates to youth and telephonic updates to family members/sponsor.
• Ensure provision of two weekly telephonic contacts with family in the US or COO, primary caregiver and/or sponsor.
• Facilitate incoming calls to minors with appropriate family members and other approved caregivers.
• Facilitate attorney‑to‑client contact as requested by youth.
• Coordinate weekly treatment team meetings with representatives from all departments at the Program.
• Establish and maintain a strong relationship with assigned foster parents, attend meetings with foster parents and act as program liaison with foster caregivers.
• Drive children to facilitate program services, including transportation to court appointments, attorney visits, other appointments as needed per contractual duties; may also transport youth within the United States for reunification purposes.
• Coordinate case management and family reunification services for children, including active involvement in discharge planning.
• Actively participate in documenting safety plans and Post‑18 age‑out plans.
• Oversee and/or actively participate in the process of reporting significant incidents (SIRs) in accordance with existing policies and procedures.
• Ensure maintenance of UC electronic and physical files, including uploading documents in UC Portal, Evolve, and maintaining the corresponding physical file.
• Perform other duties as assigned.

• Bachelor’s degree required in Social Work, Psychology, Human Services, Counseling or another social‑service field. One (1) year of experience preferred working with children and adolescents or in the youth services field (volunteer and internship experience included).
• Excellent…