Resource Specialist, PAV

The Primavera Foundation is a non-profit community development organization that has been co-creating pathways out of poverty and strengthening the Tucson community since 1983, through a variety of programs and services. Through individualized service planning, Project Action for Veterans (PAV) offers housing assistance to veterans and their families who are recently homeless or about to become homeless “but for” this financial and resource coordination assistance would continue to be or become homeless.

The program serves Veterans living in Pima, Cochise, Graham, Greenlee, and Santa Cruz counties, and follows the policies and regulations of the Supportive Services for Veteran Families (SSVF) funding from the U.S. Department of Veterans Affairs. PAV is accredited by CARF for Rapid Rehousing and Homelessness Prevention Programs.

The Resource Specialist focuses mainly on assisting with the successful transition to housing for these veterans and their families including the creation of housing service plans and identification of resources needed to obtain and maintain housing stability. The successful candidate will be a culturally sensitive social services professional who has a positive influence on others, thrives on successfully facilitating processes, works at a faster-than-average pace, is extremely disciplined, detail-oriented, and results-oriented, sets high standards for self and others, and demonstrates top-notch planning and coaching skills.

(Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by leadership):

• Maintains a caseload including veterans that have significant barriers to housing.
• Conducts intake/eligibility meetings and completes eligibility forms to determine eligibility based on need and program requirements.
• Conducts home visits.
• Develop a housing service plan with participants to house veterans within 30 days, and enter all information in the program database.
• Works with PAV Contract Specialists to verify the determination of services and communicates approvals and all follow-ups with the participant.
• Continues to follow up with participants as needed, and continues to conduct an ongoing assessment periodically as per program guidelines, including 90-day re-certifications.
• Communicates/coordinates with participant’s other service providers as applicable on a regular basis.
• Refers to and coordinates services with PAV Benefits Specialist as needed.
• Contacts participants and conducts a process for participant exit when services are complete.
• Ensures that 80% of households served exit with permanent housing.
• Completes weekly and monthly reports on the status of participants on caseload.
• Registers all veteran participants for the SSVF satisfaction survey.
• Participates in SSVF webinars, VA and HMIS training, and other agency trainings as requested.
• Participates in monitoring and evaluation activities including record reviews.

• Ensures that participant files are properly maintained, meeting grant and confidentiality requirements.
• Maintains a 95% accuracy rate on data entry and file audits.
• Ensures confidentiality of participant information.
• Maintains statistical data as required by grant funding sources.
• Adheres to all contractual agreements related to resource and case management services.
• Implements public health and safety guidelines related to COVID-19 in all practices.
• Attends meetings with partnering agencies as scheduled.
• Attends agency meetings as required such as All Staff and monthly resource specialist meetings.
• Performs other related duties as requested/assigned by leadership.
• Demonstrates adherence to Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.

• Knowledge of issues facing veterans and people who are low-income/homeless, including housing, employment, and mental and physical health.
• Strong interviewing and assessment skills.
• Ability to work effectively with program participants, the public, staff, and volunteers.
• Ability to communicate effectively and accurately orally and in…