Assistant Lead Case Manager

Assistant Lead Case Manager

Work That Matters. Support That Lasts.

At Vision Quest (VQ), we serve children, youth, and families during some of the most critical moments of their lives. Our teams help young people overcome challenges, build resilience, and move toward brighter futures.

VQ is a national child, youth, and family services organization providing residential programming, community-based services, and in-home support across the United States. We partner with state and federal agencies to deliver services where the need is greatest and to strengthen the communities we serve.

Every role at VQ contributes to meaningful impact. Whether working directly with youth or supporting the professionals who serve them, your work helps create opportunity and stability for the next generation.

The Assistant Lead Case Manager plays a pivotal role in coordinating and overseeing the provision of comprehensive case management services to children in care and their families/sponsors. The Assistant Lead Case Manager will assist the Lead Case Manager in leading a team of case managers, and case aides. This position will provide case processing technical support, guidance, support, and supervision to ensure the delivery of high-quality case management services.

The Assistant Lead Case Manager's responsibilities will include assessing children's needs, developing individualized service plans, coordinating resources, child advocacy, and monitoring progress towards reunification or program discharge. The Assistant Lead Case Manager will collaborate with internal and external stakeholders to facilitate access to necessary services and promote positive outcomes for children in care. Additionally, the Assistant Lead Case Manager will serve as liaison for internal and external stakeholders, and assume the responsibilities of the Lead Case Manager in the absence of the Lead Case Manager.

• Case Management Operations:
• Coordinate case management activities, ensuring safe and timely child release.
• Supervise both internal and external case management staff.
• Train and oversee case managers to comply with federal agency standards, supporting child intake and discharge processes.
• Maintain documentation according to Vision Quest, State, and Federal standards, checking for accuracy before submission.
• Handle a small number of complex cases directly; assist in case closure as needed.
• Serve as liaison for internal and external stakeholders, and assume the responsibilities of the Lead Case Manager in the absence of the Lead Case Manager.
• Communication and Coordination:
• Maintain ongoing communication with federal agency for quick child release.
• Serve as the main contact for federal agency inquiries related to case management.
• Keep regular communication with external parties such as case coordinators, child attorneys, and advocates.
• Organize "Know Your Rights" presentations with pro bono attorneys.
• Manage initial placements and transfer requests, including reviewing child transfer referrals.
• Logistics and Travel Arrangements:
• Arrange necessary travel for staff for child reunification or transfers, including booking flights, hotels, and cars.
• Ensure case managers organize prompt travel for children being released.
• Compliance:
• Assist the Lead Case Manager with maintaining departmental compliance with regulations.
• Generate and submit case management reports to both internal and external stakeholders.
• Maintain a daily updated case status list to track progress.
• Document all case management actions and communications as required by federal agency.
• Conduct monthly audits and additional monitoring according to policies and federal agency requirements.
• Leadership and Workforce Development:
• Build a positive culture emphasizing growth,…