Service Writer

About the Position
The Service Writer is a key member of the Washington Power Systems Service Department, providing administrative and customer support throughout the service process—from opening work orders to final invoicing and customer documentation.

This role is ideal for someone who is organized, detail-oriented, and enjoys coordinating multiple priorities in a fast-paced environment. You'll work closely with customers, technicians, supervisors, and other departments to ensure service work is documented accurately, completed efficiently, and billed on time.

• This position is based full-time in Tukwila, WA
• Our Service Writer position is responsible for managing the administrative areas of our team and is an important role within our Washington operations.
• It is the Service Writer’s job to manage many work orders in all parts. Service Writer’s create work orders using data given by customer or supervisor. They approve technician’s service notes, attach reports and inspection results, approve and reject timecards, have the ability to follow a contract and quote by dollar amount and verbiage, handle computer-made invoicing, email all supporting documents to the customer, and occasionally schedule technicians.
• Attention to detail with accuracy is essential for this role.
• Creating and keeping customer relationships using positive and professional communication is necessary.

• Two or moreyears of administrative, customer service, service coordination, logistics, or related experience preferred.
• Experience in aservice department, equipment dealership, automotive,heavy equipment, industrial, or field service environment is helpful but not required.
• Basic mechanical aptitudeor willingness tolearn equipment and maintenance concepts.
• Strong communication, organization, and attention to detail.
• Ability to manage multiple priorities while maintaining accuracy.
• Self-motivated with strong follow-through and sound judgment.
• Bilingual English/Spanishis a plus.
• Essential Computer
  
  Skills:
  
  Repetitive typing tasks, copy+paste, Folders:
  Saving, Filing, Renaming, opening & closing documents, Edit a PDF, Create a Word doc, Excel Sheet, & use Outlook, work off of 2 monitors, ability to learn new programs and CAT specific software

Successful Service Writers:

• Produce accurate work orders and maintain organized records.
• Communicate effectively with customers and technicians.
• Identify and resolve missing information before itimpacts billing.
• Help reduce delays between service completion and invoicing.
• Adaptto changing priorities while maintaining excellent customer service.

• Ability to communicate effectively in person, by phone, and through email.
• Ability to usecomputersand standard office equipment throughout the workday.
• Ability to sit, stand, and walkas needed duringan eight-hourshift.
• Ability to workin a fast-paced, deadline-driven environment.
• Ability to occasionally lift up to40 pounds andtravel locally for business needs.

We offer a competitive benefits package that includes salary from $ 28.40 to $34.75 per hour.

• Retirement: 401k w/ Company Match and Profit Sharing
• Vision Insurance: VSP Vision Insurance
• Insurance: Company Paid Life, AD&D & Disability Insurance
• Guidance Resources: Employee Assistance Program
• Rewards: Quarterly Employee Recognition Cash Program
• Financial Access: Credit Union Membership is available
• Growth/Stability: Career Growth Opportunities within a 4 th Generation Family owned Company for over 96 years
• Tenure Seniority Bonus, starting at 5+ years
• Talent Referral Program: Employee Referral Bonus

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