Entertainment & Gaming Attendant, Customer Service Rep

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences, eliminating fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out." We are the largest parking network in America, with over 23,000 employees powering mobility at more than 4,000 locations across North America and Europe.

Basic Function – Ensure that an appropriate number of cars is kept on location throughout the shift, that cars are parked in an appropriate fashion, and that the lot is kept clean and presentable.

• Direct incoming customers to available parking spaces.
• Count vehicles on location throughout the shift, as needed.
• Write and issue violation warnings to tenants and visitors who violate garage policies.
• Patrol transient and reserved parking levels on foot or in customized motor carts, if applicable.
• Provide assistance to customers who have forgotten where they parked their vehicle.
• Be present at work every scheduled day, on time and in uniform.
• Courteously assist customers by answering any questions they may have, directing them to the Facility Manager for further assistance if necessary.
• Control traffic at entrances and exits as needed.
• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
• Report any known accidents, observed or suspected violations of company policy, safety hazards, or any unusual occurrence to the Facility Manager.
• Communicate debris, water, oil spills, etc., to the garage office.
• Substitute for valets when necessary, if authorized.
• Have a thorough knowledge of all areas of the garage, the major streets, landmarks and freeways in the area.
• Assist the Facility Manager with other duties as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience Required – Less than high‑school education or one month related experience, training, or an equivalent combination of education and experience.

License Requirement – A valid state‑issued driver’s license, with a current address and acceptable driving record, if the individual is expected to drive a company vehicle or drive on company business.

Availability to Work – Special shift requirements may vary; availability to work second shift, third shift and/or weekends may be required.

Language Skills – Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to present information in one‑on‑one situations to customers and employees.

Mathematical Skills – Ability to add, subtract two‑digit numbers and multiply or divide by tens and hundreds, using American money units.

Appearance – Employees must maintain a neat and clean appearance and be in complete uniform at all times.

Physical Demands – The job requires standing, walking, and handling cash and equipment; occasional sitting, climbing or balancing; occasional lifting or moving up to 25 pounds.

Salary Range – $22.66 per hour

Benefits – Eligible employees participate in medical, dental, vision, flexible spending accounts, long/short‑term disability, life insurance, accident insurance, 401(k), and paid time off.

SP+ is an equal‑opportunity employer committed to HR and practice to recruit, hire, train, and promote in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

US‑WA‑TUKWILA