Collection & Recovery Support Specialist

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.
While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.
** PAY RANGE
** The Target Pay Range for this position is $25.67-$31.30 hourly. The full Pay Range is $21.11-$37.07 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant.

Incentives are performance based and targets vary by role. hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.
** BENEFITS** – because
*** people helping people
*** starts with supporting
*** you***
* ** 401(k) Company Match (up to 3%)**
* ** 4% annual contribution to your 401(k) by BECU
*** Medical, Dental and Vision (family contributions as well)
* PTO Program + Exchange Program
* Tuition Reimbursement Program
* BECU Cares volunteer time off + donation match##
**** IMPACT YOU'LL MAKE:
**** As a
** Collection & Recovery Support Specialist**, you’ll play a central role in ensuring the accuracy, integrity, and timeliness of financial transactions that support BECU’s Collection & Recovery Management teams. Your expertise will help members navigate critical financial moments while ensuring our internal systems operate smoothly and compliantly.

You’ll be the person who keeps things moving—processing charge-offs, managing account closures, supporting loan and credit card modifications, reconciling general ledgers, and coordinating debt management activities. Your attention to detail and commitment to confidentiality will directly strengthen the trust our members place in us every day.

Through your work, you’ll help protect BECU’s financial health and ensure every member interaction—internal or external—is handled with professionalism, accuracy, and care.

Note:

This role will train onsite at Tukwila, WA and then move into a
** hybrid
* * schedule with
** 3 days onsite**.##
***
* WHAT YOU’LL DO:

*****
* • System Transaction Processing:
** Handle all account transitions from active to charge-off status, ensuring accuracy and compliance while supporting membership termination processes that result from credit union losses.*
* • Account Closure Support:
** Complete system updates and documentation for involuntary closures of deposit and revolving accounts with clarity, precision, and consistency.*
* • Loan Modification Coordination:
** Execute system maintenance and documentation for loan modifications related to Bankruptcy, Loss Management, or the Member Assistance Department.*
* • Debt Management Program Handling:
** Process and follow up on external debt management program requests, communications, and related correspondence.*
* • General Ledger Balancing:
** Reconcile and report all appropriate general ledger activity to Accounting, ensuring accuracy and timely completion.*
* • Confidential Case Management:
** Maintain a high level of discretion and confidentiality when handling sensitive member or employee information.*
* • Inquiry Support:
** Respond to internal and external inquiries promptly, courteously, and professionally, offering clear and effective communication.*
* • Internal & External Service Excellence:
** Uphold a consistent standard of professional, member-focused service in all interactions.*
* • Research & Issue Resolution:
** Investigate and resolve exception transactions and out-of-balance conditions quickly and…