Group Rooms Coordinator | Hotel Interurban

Group Rooms Coordinator | Hotel Interurban

Are you a detail-oriented hospitality professional who loves creating seamless experiences and being at the center of the action? Hotel Interurban is looking for a Group Rooms Coordinator to join our team in a dynamic role that blends Front Desk and Sales, giving you the opportunity to build relationships with group guests while helping bring their stays to life. Splitting your time between the front desk and Sales office, you’ll serve as a key point of contact for group clients, manage room blocks and reservations, coordinate group arrivals and VIP experiences, and partner closely with Sales, Events, Front Office, Accounting, and other departments across the property.

Located above Seattle’s Southside with stunning views of Mount Rainier and surrounded by exceptional dining, shopping, entertainment, and easy transportation access, Hotel Interurban is a place where no two days are exactly alike. If you’re organized, proactive, personable, and enjoy turning the details behind the scenes into memorable guest experiences, this is an opportunity to grow your hospitality career with a people-first, values-driven team.

Let’s start off with the most important part-what’s in it for you:

• Hourly Salary Range: $30.00 to $31.00 DOE
• Complimentary Parking On-Site
• Get Paid Daily
• Paid Time off & Holiday Pay
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans
  -with employer contribution
• Values Based Culture
• Referral Bonus
• Discounted Lodging, Dining, Spa, Golf, and Retail Plus Third Party Perks
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Task Force Work Opportunities
• Online Learning Platform to Help You Grow!

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us.

We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do:

• This position splits responsibility between the Front Desk and Sales departments. The expectation is that three days will be stationed at the desk, while the other two days will be in the back of house Sales office. This schedule may vary occasionally based on business need.
• Responsible for all group and contracted business-related guestroom reservations; input of rooming lists into Property Management System, adding routing notes and special requests to reservations, washing room blocks, changes to existing reservations, and creation/management of Synxis group booking links.
• Prepares group resumes and leads resume meetings for operations and sales teams.
• Captures upsell and upgrades group guests at every opportunity. Generally anticipates needs of all group guests and VIP’s.
• Main point of contact for group room contacts leading up to arrival. Sends all correspondence and notifications related to rooming list, attrition, and important reminders.
• Greets all group contacts at the front desk upon arrival and works with front desk team to facilitate check in and group guest experience.
• Prepare signage for Lobby and Event Spaces. Also delivers hand written notes for VIP’s and event contacts with amenities.
• Maintain proper communication with group clients as it relates to group guestroom…