Operations Manager

Washington Dental Corporation is looking for an Operations Manager Trainee (OMT). The role offers opportunities to learn new skills from our team of experienced professionals. If you are ready to take your career to the next level and gain valuable experience, apply today!

The Operations Manager Trainee (OMT) will gain an understanding of the skills and company knowledge necessary to independently run a financially viable PDS supported dental office. The OMT is responsible for engaging in and owning their professional development through completion of the OM Development Program while being supported by their direct supervisor. The program is designed to prepare each individual to manage a dental office independently within 4–6 months, following timely completion of the training.

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework; actively learn to create an environment that promotes PDS culture and values daily.
• Assess, hire, and retain the right fit team members through comprehensive training, supervision, counseling and coaching.
• Investigate and resolve staff and patient issues by analyzing facts and circumstances to develop timely, effective, logical yet creative solutions.
• Execute the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist.
• Drive year‑over‑year revenue and profit growth.
• Manage expenses to achieve monthly goals and budgets.
• Show proficiency and adherence to cash management and accounting protocols.
• Act as a catalyst in team development of the Perfect Patient Experience.
• Deliver effective leadership, coaching, and mentoring to team members, identifying and implementing improvement opportunities.
• Maintain open communications with direct supervisors to build trust‑based relationships and surface issues early.
• Maintain an appropriate professional appearance and demeanor in accordance with company policies; address others professionally and respectfully.
• Gain proficiency in people‑related functions such as assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance.
• Ensure compliance with company policies and with state, federal, and other regulatory bodies.
• Report weekly to the Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and system effectiveness.
• By the end of the development program, demonstrate competency in managing a team of front and back office members, displaying leadership and development capabilities.
• Develop and implement an office success plan, including staff development and office protocols to maintain efficient operations during manager absences.
• Perform other duties and responsibilities assigned by the direct supervisor that contribute to improved team member development outcomes.

• High school diploma or equivalent.
• Five or more years of related work experience in operational management.
• Valid driver’s license and automobile insurance, verified by a motor vehicle record check at the time of hire.
• Ability and willingness to travel to multiple offices per day, often several times per day; reliable transportation is required. If a private vehicle is not available, reliable alternate transportation must be available.
• Travel may be planned or unplanned and is subject to change without notice.

• Associate or Bachelor’s degree.
• Five or more years of experience leading a team, mentoring, and coaching subordinates.

• Results‑oriented, energetic self‑starter who sets realistic goals and meets commitments.
• Effective team builder with integrity, open communication, and motivational skills.
• Patient advocate who is flexible, empathetic, and ethical.
• Process‑focused operator who is data‑driven, detail‑oriented, and organized.
• Financial acumen, understanding profit drivers and utilizing metrics to manage performance.
• Influencer who builds trust, tailors coaching to individual needs, and celebrates improvements.
• Knowledge of dental plans, insurance fees, administrative guidelines, limits, exclusions, reporting systems, along…