Client Services Manager

Client Services Manager

Join the Blue Pearl Pet Hospital family as a Client Service Manager for our emergency and specialty hospital.

Payrange: $32.11 - $43.80/Hr

• Are you a passionate leader who is ready to make a difference?
• Do you have excellent time management, follow-through, and organizational skills?
• Do you love building successful teams that provide premier customer service and patient care?

If you answered "yes" to these questions, we want to hear from you.

Blue Pearl Pet Hospital has an immediate need for a confident, caring, and results‑driven Client Service Manager to join our team. The role handles day‑to‑day client service operations under the supervision and mentorship of the Practice Manager or Area Leader.

• Coach client service associates to continuously anticipate and address client needs and seek assistance with escalated, stressful situations.
• Partner with the Client Service Team Leader to schedule associates cost‑effectively, ensuring sufficient staffing to meet or exceed client needs at every shift.
• Act as an integral part of the management team, linking clients, patients, and caregivers, and offer feedback to co‑managers to identify and resolve issues causing client dissatisfaction.
• Participate actively in hospital management, building positive internal relationships and offering feedback, encouragement, support, and participation in process‑improvement efforts.
• Collaborate with recruiters for new hire selection or internal transfers to fill open client service positions.

• Associate degree or equivalent in a related field preferred.
• 3–5 years of proven success managing professionals in complex organizations, whether in veterinary/human medicine, hospitality, or client services industries.

• Our passion is pets. We offer Trupanion pet insurance and associate discounts on pet treatments, procedures, and food.
• Associate growth is prioritized: skill‑leveled progression, talent‑development programs, leadership workshops, and opportunities for advancement within Mars Veterinary Health.
• We support continuous learning with an annual continuing education allowance, free education sessions, Blue Pearl University training, and access to over 2,000 medical journals.
• Health and well‑being benefits include medical, dental, vision, and life insurance; parental leave; flexible schedules; 401(k) and retirement planning; paid time off and floating holidays; and a regional licensed social worker for wellness support in a fast‑paced environment. We foster a family‑like culture that emphasizes collaboration and remarkable pet care.

Blue Pearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal‑opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, gender identity or expression, protected veteran status, or any other characteristic protected by law.

If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug‑Free Workplace.