Retail Supervisor

Overview

About Evergreen Goodwill
Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.

The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

Job Title: Retail Supervisor

Salary Range: $23.97 - 26.00 / DOE

FLSA Status: Hourly

Location: Tukwila

• Assist the management team in the daily operations of the store.
• Supervise and lead retail associates within the store location.
• Work a rotational assignment supervising various retail categories and ensure excellent customer service is provided to customers.
• Assign, guide, coach and train employees while performing the work of a Sales Associate as needed.
• Complete retail operational requirements by scheduling and assigning one or more employees.
• Set expectations, instruct, coach and identify training needs.
• Maintain orderly operations of the store in the absence of the Manager and Assistant.
• Resolve workplace problems by addressing issues that impact employee performance and productivity.
• Prepare reports by collecting, documenting and summarizing information.
• Complete projects by planning, organizing and monitoring assignments.
• Promote productivity by following up with employees on work results.
• Provide excellent internal/external customer service.
• Maintain a clean work environment.
• Demonstrate safe work practices and report any potential hazards or accidents.
• Contribute to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.

Education And Experience

• High school graduate or equivalency but not required.
• 2 years’ experience with retail with Point of Sale (POS) systems.
• 2 years’ customer service/retail experience.
• 1 year supervisor experience preferred.

Certificates, Licenses, or Registrations: N/A

Computer/Technology Skills

• Proficient knowledge of Microsoft Office (Excel, Word, Outlook, Teams).
• Ability to learn new technology and software as related to the job.

Physical Abilities

While performing the duties of this job, the employee will be required to lift and carry 30-40 pounds; have developed fine motor control, stand for long periods, frequent bending, kneeling, reaching, squatting, pushing; climb ladders; travel across surfaces; operate computer systems; communicate effectively in writing and speech, including with individuals with limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities

• Organizing, sorting, categorizing, counting, adding, subtracting
• Problem solving
• Verbal and written communication skills
• Time management
• Prioritization

Work Environment

Retail environment with variable noise levels; able to work a flexible schedule.

Why work at Evergreen Goodwill? Benefits and programs include:

• A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance
• Voluntary supplemental coverage for life, accident, illness, and…