Senior Program Specialist - Intake​/Career Coach

CSET is looking for a motivated, creative, and outgoing individual to work in our Tulare Employment Connection office to help Tulare County residents with career guidance. Applicants must be able to work independently, have knowledge of local labor market and employer expectations, and have the ability to work with customers who have varying personalities and diversity.

Qualified candidates must be motivated, knowledgeable, and willing to work with individuals of diverse backgrounds. The eligible individual will assist with confirming customer eligibility requirements through the examination of the applicant’s personal and financial documentation, create client files for Adult Training programs, conduct presentations and job readiness workshops, provide case management, and training/job placement activities. The candidate should be able to motivate individuals toward self-reliance, demonstrate strong communication and customer service skills, work independently while multitasking with attention to detail, maintain strong organizational skills, and have experience in Microsoft Office Suite.

B.A. or B.S. preferred but not required.

• Collect, organize, and analyze information about individuals through records, tests, interviews and professional sources to assess interests, aptitudes, abilities and personal characteristics for vocational planning.
• Facilitate orientations and workshops.
• Remain updated on occupational and local labor market information, program requirements, and regulations affecting participants.
• Refer participants to other CSET program resources as applicable.
• Compile and study occupational, educational, and economic information to aid in making and carrying out vocational and educational objectives.
• Keep participant files updated by manually entering data on program forms and in electronic case files, including case notes regarding participant job placement and training.

This position reports to the Site Coordinator and does not supervise staff.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Knowledge of local labor market and employer expectations.
• Ability to work effectively with minimal supervision.
• Ability to communicate effectively both verbally and in written form.
• Ability to develop and maintain effective working relationships with employers, members of other agencies and the general public.
• Excellent interpersonal communication skills and the ability to get along and work effectively with co-workers and members of the public.

Possession of a Bachelor’s Degree (B.A.) from a four‑year college or university; or one to two years of related experience and/or training, or an equivalent combination of education and experience. Minimum one-year experience providing services to low‑income persons or justice‑involved individuals. Minimum of one-year experience providing vocational counseling, employment assistance and case management preferred.

Proficiency in Microsoft Office applications.

• Ability to read and interpret documents.
• Ability to write routine reports and correspondence.
• Ability to speak effectively with groups of customers or employees of the organization.

• Ability to calculate figures for accounting purposes.
• Ability to apply basic bookkeeping and record‑keeping principles.

• Ability to apply common sense understanding to carry out instructions furnished in written and oral form.
• Ability to deal with problems involving several concrete variables in standardized situations.

California Driver’s License and proof of auto insurance.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made…