Interactive Video Teller

Join to apply for the Interactive Video Teller role at Ascend Federal Credit Union
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Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend focuses on expanding and diversifying the employee groups it serves, creating greater security for the credit union and its member‑owners. Approximately 650 employees serve more than 260,000 members from 27 Middle Tennessee branch locations, a Regional Operations Center, a Teller Center, and Corporate Headquarters.

Ascend recognizes that its employees are critical to the credit union’s sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the team’s success. Through collaboration among employees, management, members, and the Board, we propel the credit union forward.

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees with rewarding career opportunities, competitive benefits and a unique work culture. The credit union’s commitment to its employees is fostered by its commitment to the member‑owners, ensuring dedicated and engaged employees to serve the membership.

Ascend’s vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016‑2025) and Training MVP Awards (2015‑2025).

Under general supervision, and in line with established credit union policies and procedures, you will provide personalized and consistent service, creating a positive member experience, when processing transactions via interactive teller machines. Maintain full knowledge of all member service areas.

• Represent the credit union in a courteous and professional manner by following the Teller Service Center Standards. Provide prompt, efficient and accurate service in the processing of transactions via interactive teller machines.
• Receive and review all checks and cash for deposit to various accounts, verifying endorsement and negotiability; cash checks and pay money from various accounts after verifying/confirming the member and account balances; enter transactions into credit union records via an online computer terminal.
• Receive and inspect checks to identify risk areas for fraud. Determine the proper check hold and attempt to verify the negotiability of suspicious checks. Report all findings to a manager for follow up.
• Perform other teller duties including balancing and making advances on open‑end loans.
• Handle member issues, including complaints and errors, in an acceptable manner.
• Maintain a basic working knowledge of the ITM (interactive teller machine) Troubleshooting Guide.
• Maintain a good working knowledge of Network Manager, Teller Now, and Active Teller systems.
• Keep direct supervisor informed of all machine and equipment errors or issues.
• Maintain and encourage a good working relationship between the branches with ITMs and the Teller Service Center.
• Cross‑offer credit union services to members by assessing their needs based on information obtained from member/potential member cues and the Enhanced Member Verification in Episys. Explain the different services and the benefits of each service. Help increase the member’s knowledge about all services so that the credit union becomes the member’s primary financial institution (PFI).
• Follow policy and procedures related to the Bank Secrecy Act (BSA), Anti‑Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC) daily to ensure compliance with current regulations. Assist with/verify all CTRs for accuracy.
• Assist members with the following services as needed: handle account inquiries and refer new accounts to the most convenient financial center for the member/potential member; perform general account maintenance; refer potential…