Director of Human Resources

Category:
People & Experience

Job Location s: US-TN-Tullahoma

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 28 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters.

Ascend recognizes that its employees are critical to the credit union's sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union's commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership.

Ascend's vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For ) and Training MVP Awards ).

The Director of Human Resources provides strategic and operational leadership for the organization's People Operations function, ensuring efficient, scalable, compliant, and employee-centered delivery of People services across the employee lifecycle. This role leads the operational infrastructure that supports the People function, including People Operations, Talent Acquisition, Benefits Administration, Leave Administration, Payroll, HR Technology, workforce analytics, vendor management, and operational service delivery.

Reporting to the Chief People Officer, the Director of Human Resources serves as the operational leader and integrator for the People function, translating People strategies into efficient, scalable, and high-quality operational practices. This role partners closely with various stakeholders to ensure operational excellence while delivering exceptional employee and manager experience.

• Develop and execute the operational strategy for the People Operations function in alignment with organizational and People priorities.
• Translate enterprise People strategies into scalable operational processes, systems, and service delivery models.
• Establish operational priorities, annual goals, and key performance indicators that support organizational growth and operational excellence.
• Build trusted partnerships through collaboration, consultation, and operational leadership that enable leaders and functional areas to achieve business objectives.

• Lead the organization's People Operations function, ensuring exceptional service delivery throughout the employee lifecycle.
• Develop standardized processes, service standards, governance practices, and operating procedures that improve efficiency, consistency, and quality.
• Continuously evaluate operational performance and implement improvements that enhance the employee and manager experience.
• Lead business continuity planning for People Operations and establish operational resiliency through documented procedures and cross-training.

• Recruit, develop, coach, and lead a high-performing People Operations team.
• Foster a culture of accountability, collaboration, continuous improvement, customer service, and operational excellence.
• Establish performance expectations, provide ongoing coaching, and create development opportunities that strengthen team capability and prepare employees for future growth.
• Build operational knowledge and cross-functional expertise to ensure continuity across People Operations functions.

• Oversee operational execution of the employee lifecycle from recruitment through separation.
• Ensure timely and accurate onboarding, employee changes, transfers, promotions,…