Windows Desktop Support Tech

Job Title: Windows Desktop Support Tech

Location: Arnold AFB, TN

Position Type: Regular, Full‑Time

Pay Type: Exempt

Grade L06

Salary Range: $55,000 - $69,100 per year

Current U.S. Citizenship is required

Remote work is NOT available for this position. The employee is expected to work on‑site at our Arnold AFB Location.

Beyond New Horizons, LLC (BNH) has an exciting opportunity for a Windows Desktop Support Tech supporting TOS II at Arnold Air Force Base, TN. As a member of an integrated team, you will support and maintain desktops and peripherals for the United States Air Force Test Operations and Sustainment efforts.

Open to internal and external candidates. The selected candidate may be required to work outside normal business hours (e.g., application upgrades).

BNH is the team selected by the U.S. Air Force to conduct Test and Operations Sustainment at the Arnold Engineering Development Complex (AEDC) at Arnold Air Force Base in Tennessee. AEDC operates more than 55 aerodynamic and propulsion wind tunnels, rocket and turbine engine test cells, space environmental chambers, arc heaters, ballistic ranges, and other specialized units located in six states.

AEDC is part of the Air Force Test Center and a national resource.

As a Windows Desktop Support Tech, you will perform desktop hardware and software support, be part of a large team, and ensure reliable operations for test customers.

• Provide desktop hardware and software support for end‑users.
• Image and deploy Windows 11 client computers across the Base.
• Maintain working knowledge of hardware, software, and networks and review new technologies.
• Install and configure desktops, laptops, printers, and related peripherals.
• Provide technical support and assistance to end‑users and resolve issues.
• Analyze and resolve hardware, software, or network issues.
• Configure and maintain Office 365 environment for smooth operation.
• Monitor and resolve helpdesk tickets.
• Implement and manage vulnerability patches to ensure system security.
• Perform system security configuration, hardening, patching, and monitoring, including implementing STIGs and DoD security policies.
• Ensure cybersecurity requirements are consistently documented, maintained, evaluated, and compliant for Air Force IT system networks.
• Work with the Information System Security Manager to ensure compliance with information assurance regulations and best practices.
• Provide training to users for hardware, software, and peripherals.
• Support the use of common work processes and procedures within the assigned function across the TOS contract.
• Be available outside of working hours to remediate critical IT infrastructure issues as required.
• Perform other duties as assigned by supervisor.

• Bachelor's degree in Information Technology or an equivalent combination of education and experience.
• Must possess or commit to obtaining requisite DoD 8140 administrative role certifications within six months of hiring.
• Must be able to obtain and maintain a Security Clearance and access to the AEDC local area network.
• Current U.S. Citizenship required.

• CompTIA Security+ Certification.
• CompTIA A+ Certification.
• Experience in desktop hardware and software setup and configuration.
• Experience with MS Office 365, MS Visio, Windows 11, and gold image creation.
• Strong analytical and problem‑solving abilities.
• Effective communication at all organizational levels.
• Strong customer service skills and a can‑do attitude.
• Ability to manage multiple priorities.
• Excellent written and oral communication skills.
• Experience with client and server patch management.
• Skilled at building and maintaining peer and customer relationships.

• Competitive salaries.
• Continuing education assistance.
• Multiple healthcare benefits packages.
• 401(k) with employer matching.
• Paid time off and federally recognized holidays.

Beyond New Horizons (BNH) is a joint venture of Astrion and Fluor Federal Services, Inc., providing unmatched Test Operations and Sustainment services for the Arnold Engineering and Development Complex. BNH combines the capabilities of its parent companies to deliver expertise in testing and evaluation for military and space systems.

BNH is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.