Customer Documentation Specialist

Customer Documentation Specialist

Emerson is seeking a Customer Documentation Specialist to work with sales, quality, and production teams, as well as customers, to ensure all documentation requirements are met in a timely and accurate manner. This position reports directly to the Tulsa Quality Manager.

• Coordinate with and assist internal departments to effect a timely and accurate preparation of order-related documents, such as Certificates of Conformity, Material Test Reports, Leak Test Reports, Weld Maps and Reports, etc.
• Assemble and transmit documents to customers in accordance with sales order contract terms, including periodic project update meetings or final document packages at shipment time.
• Receive and distribute customer document change requirements to affected departments, and follow up to ensure timely revisions and retransmissions.
• Maintain an up-to-date status of all project-specific documents.
• Maintain accurate and up-to-date archives for all project-specific documentation.
• In coordination with the Project Engineer, ensure all document requirements are completed in accordance with contract schedules.
• Drive continuous improvement activities related to the document control processes, procedures, and software applications.
• Produce status reports, metrics, charts and graphs as requested for management review.
• Support the project team with project documents and the control and distribution of documents; assist with third-party vendors as requested.

• High school diploma, GED, or equivalent years of experience.
• 3+ years of documentation experience in a manufacturing environment.
• Excellent computer skills, including proficiency with Microsoft Outlook, Adobe Acrobat Pro, Word, and Excel.
  
  Ability to work independently and with minimal supervision.
• Attention to detail and commitment to meeting schedule requirements.
• Ability to communicate effectively, both verbally and in writing, with departments, subcontractors, and customer personnel.

• Prior experience and knowledge of Oracle and SharePoint systems.
• Previous Emerson experience and working knowledge of Tulsa products.
• Oil & Gas experience.

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of discrimination and harassment.

Emerson will only employ those who are legally authorized to work in the United States. This position does not provide sponsorship for visas.

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