Administrative Operations Representative

Mid-Continent Group, a subsidiary of Great American, based in Tulsa, Oklahoma, specializes in commercial casualty coverages with an emphasis on general liability for the construction, energy, and difficult-to-place business in other industries. Mid-Continent Group provides a broad selection of General Liability, Commercial Auto, Inland Marine and Umbrella products. Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you.

Great American Insurance Group, a Fortune 500 company, combines “small company” culture with “big company” expertise. Here, your ideas will be heard, and you’ll have the support to succeed. With over 35 specialty and property and casualty operations, there are always opportunities to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results.

Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Mid-Continent Group, a subsidiary of Great American, based in Tulsa, Oklahoma, specializes in commercial casualty coverages with an emphasis on general liability for the construction, energy, and difficult-to-place business in other industries. Mid-Continent Group provides a broad selection of General Liability, Commercial Auto, Inland Marine, and Umbrella products. Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you.

Great American Insurance Group, a Fortune 500 company, combines “small company” culture with “big company” expertise. Here, your ideas will be heard, and you’ll have the support to succeed. With over 35 specialty and property and casualty operations, there are always opportunities to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results.

Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position provides administrative and operational support for document management, mail services, records processing, and customer service. The role ensures company records and correspondence are accurately processed, maintained, and distributed while supporting efficient daily operations.

• Scan, index, retrieve, update, and maintain electronic and physical records, ensuring quality, accuracy, and proper filing.
• Prepare documents for scanning, storage, assembly, or distribution.
• Process, sort, distribute, and track incoming and outgoing mail and packages while maintaining postage records and following established procedures.
• Perform general administrative duties, including filing, copying, data entry, record maintenance, report preparation, correspondence, inventory, and supply management.
• Greet visitors, assist employees, vendors, agents, and customers, route phone calls, and respond to routine inquiries.
• Assemble and distribute policy documents, reports, forms, and marketing materials, completing quality reviews for accuracy and completeness.
• Operate office, mailroom, printing, bindery, and document-processing equipment as needed.
• Maintain confidentiality, follow company policies and regulatory requirements, prioritize assignments, meet service standards, and perform other duties as assigned.

• High school diploma or equivalent required.
• Experience in administrative support, records management, mail…