Customer Relations Specialist -Part Time

Clary Sage College is looking for two dynamic individuals to join our team!

We have an opening for a daytime position M-F 11:00 am - 4:00 pm and an evening position M-F 5:30 pm - 10:30 pmThis posting is for the DAYTIME POSITION (see the separate posting for the EVENING position)
General Function:
The Customer Relations Specialist will be the first point of contact for the public, on the phone and in person, creating an environment of excellence in customer service. Provide front line customer service by answering multi line phone system, greeting and assisting guests, and performing clerical and administrative project support.

Provide exceptional, friendly, and professional customer service to internal and external customers

Greet all visitors entering and exiting the building

Answer multi-phone lines, transfer calls, and retrieve and take messages

Support the admissions dept. with forwarding calls, emails, and walk-ins from prospective students

Maintain communication with the maintenance and housekeeping departments

Accept and sign for deliveries; assist with mail-outs as needed

Print school-related documents, prepare materials, reports, and other documents as needed

Answer questions for prospective students (as much as possible) if Admissions is not available

Develop strategies and carry out routine office duties to achieve efficiency and effectiveness

Develop and maintain efficient filing systems as needed

Handle confidential materials relevant to company business

Organize materials and data appropriately in both hard and electronic formats

Sort incoming and outgoing correspondence, distribute received faxes

Maintain front desk supplies and place orders as needed

Produce high-quality communications, oral and written

Manage projects that may include researching, typing, compiling data, and communicating with various individuals or departments to obtain appropriate information

Interact daily with students (customers), management, vendors, and employees ensuring that high-quality standards and corporate values are portrayed on behalf of the College Report all complaints to the supervisor or Campus Director Complete incident/accident/compliant forms when needed for HRResolve customer issues and requests in an efficient and quick manner

Develop strategies and carry out routine office duties to achieve efficiency and effectiveness

Participate in a minimum of two professional developments per year Other duties as assigned

Minimum Requirements:

High School Diploma or equivalent required, Associates degree from an accredited institution preferred. A minimum of two years of customer service experience required, with front desk/administrative experience preferred. Must have a professional attitude, professional appearance, exceptional customer service skills, and strong communication skills. Computer literacy required with advanced proficiency with using the internet, email, software/apps such as Google Workspace, Microsoft Office (MS Word, Excel), and ability to quickly learn other basic campus management software.