Front Desk Receptionist

Job Title: Front Desk Receptionist

Industry: Association Management / Administrative Support

Location (city, state): Tulsa, OK

Assignment Type: CTH

Pay: $18/hr

Work Schedule: Mon-Fri, 8am-5pm

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

The company is a membership-based association that supports its members through membership services, administrative assistance, and front desk operations. The organization values professionalism, accuracy, teamwork, and efficient processes to ensure a positive member experience.

Job Description:

The Front Desk Administrator performs a variety of administrative support functions, including processing new memberships, responding to phone calls and emails regarding membership inquiries, and maintaining accurate membership records and reports. This position also provides front desk support as needed, assists with member transactions, and helps ensure the smooth operation of daily administrative activities.

Key Responsibilities:

• Process membership applications, scan documents into member folders, and assist with membership questions and issues.
• Maintain accurate and up-to-date information in the membership database.
• Prepare and maintain reports to ensure membership information is accurate.
• Assist the front desk during busy periods by answering and transferring phone calls, processing payments, selling store items, and exchanging key boxes.
• Participate in staff meetings and other related meetings as needed.
• Perform additional duties as assigned.

Qualifications:

• 1–2 years of previous administrative experience.
• Professional appearance, manner, and demeanor.
• Proficiency in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Outlook, with the ability and willingness to learn additional programs.
• Ability to understand and follow directions from the CEO and Director of Operations.
• Self-starter with initiative, motivation, and resourcefulness to independently research and resolve issues.
• Excellent communication skills and professional telephone etiquette.
• Ability to manage multiple tasks and support multiple individuals simultaneously.
• Strong analytical, problem-solving, and attention-to-detail skills.
• Solid work ethic and effective time-management skills.
• Technical aptitude and willingness to learn new products and recommend innovative technologies to improve existing processes.
• Ability to handle stressful situations while maintaining a positive attitude.
• Strong teamwork skills and the ability to work collaboratively in a group environment.

Additional Details:

• This role requires strong organizational skills and the ability to balance administrative responsibilities with front desk support.
• The ideal candidate is detail-oriented, adaptable, professional, and comfortable working in a fast-paced environment.
• The position requires discretion, initiative, and the ability to maintain accurate membership records while delivering excellent customer service.

Perks:

• Eligible for medical, dental, and vision insurance.
• Eligible to participate in a 401(k) retirement plan.
• Opportunity to develop administrative, technical, and customer service skills.
• Collaborative team environment with opportunities to contribute ideas for improving workplace processes.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.