Automotive Service Advisor

USA Today Top Workplace!

Our Service Advisors are the center of communication for service/repair activities and the liaison between customers, managers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery.

He/she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. Our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service.recommended.

Our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service.

Qualifications High school diploma or GED required

Post-secondary automotive training or equivalent work experience preferred

One year of dealer-level or large facility experience preferred

Broad scope of automotive mechanical/electrical knowledge

Neat, clean, and professional appearance

Pleasant/friendly demeanor and an outgoing personality

Highly professional and dependable

Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress

Excellent interpersonal skills to interact professionally with customers, vendors, and staff

Unrestricted driver's license and clean driving record

Basic computer and internet skills.

Experience with CDK and/or X-Time preferred

Additional Information Benefits for full time employees include but are not limited to:
Medical, Dental, Vision, Life and AD&D, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, Employee Discounts Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.