Account Manager

Big Slate Media is a Knoxville-based content creation agency specializing in video production. Founded in 2015, we help our partners create content that doesn’t suck by developing authentic, versatile, and forward-thinking visual stories. Artistry, ingenuity, authenticity – we challenge our clients to consider the meaning of these words as they apply to content strategy. We believe these three values lead to engaging and effective campaigns that connect audiences with brands and ultimately foster relationships poised to transcend transactions.

We’re a small – but mighty – team working with major brands like Fox Sports, HGTV, Raising Canes, Mike’s Hard Lemonade, Clayton, Visit Knoxville, Blount Partnership, and many others. Sure, we work with some big brands, but the majority of our work is for small, community-based businesses and non-profit organizations just trying to move the needle or tell their story. Our team is growing, and we’re on the hunt for an Account Manager—a people person, problem solver, and all-around relationship builder who can keep projects running smoothly while making sure our clients feel like VIPs.

This role is the glue between our biz dev team, creative teams, and clients, ensuring work gets done on time, on brand, and is, in fact, content that doesn’t suck.

• Act as the main point of contact for assigned clients, making sure they always feel heard, understood, and taken care of.
• Regularly check in with clients—whether through emails, calls, or in-person meetings—to maintain solid relationships and keep projects moving.

• Manage timelines, deliverables, and communication for both one-off and recurring projects.
• Make sure tasks are assigned, deadlines are met, and nothing falls through the cracks.
• Keep internal teams (Social, Production, and Creative) in sync with what the client needs and when.

• Work closely with biz dev team to transition new clients smoothly into our workflow.
• Partner with our creative and production teams to bring client visions to life—without micromanaging the creative process.
• Jump into brainstorming sessions, helping shape campaigns and content that align with client goals.

• Spot potential roadblocks before they become issues and find solutions that keep everyone happy.
• Be transparent with clients about changes, adjustments, and realistic timelines.
• Help the team adapt when projects evolve (because they always do).

• Identify opportunities to expand services for existing clients based on their needs.
• Work with the biz dev team to present upsells and long-term strategies in a way that feels natural—not pushy.
• Track key performance indicators (KPIs) and provide insights on client growth and campaign performance.
• Occasionally visit shoots and on-set productions to connect with clients.
• Help out with office organization, digital asset management, and intern mentorship.
• Stay proactive in team communication—no ghosting on Google Chat or emails.

• A natural communicator—someone with the gift of gab who can strike up a conversation with just about anyone (even a wall).
• Someone with marketing know-how—understands marketing strategies, industry trends, and creative storytelling. If you subscribe to AdAge, you get bonus points.
• A problem solver—solution-oriented, positive, and able to navigate tough conversations with ease.
• Detail-oriented but big-picture aware—you notice the small things but don’t get lost in them.
• Tech-savvy enough—Mac OS, Google Suite, Canva, spreadsheets, and project management tools (like Click Up, Asana, or ).
• A collaborative team player—works well with creatives, sales, and clients while keeping things moving forward.
• Charisma (“rizz” if you will)—a passion for storytelling, and a knack for making things happen. If you’re the kind of person who can keep a project organized and make a client laugh, we want to meet you.
• 1-3 years of experience in account management, project management, or a related role (preferably in an agency setting).
• Understanding of at least 2 of these areas/industries: p…