Client Service Manager

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

• The Client Service Manager I is accountable for delivering high quality and efficient service to both internal and external clients through the day‑to‑day account management of an assigned group of accounts that vary in size and have relatively simple to moderately complex needs.
• The total revenue associated with the group of accounts is typically less than CSO revenue benchmark expectations. This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor.
• This role directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. Successfully and profitably manages an assigned group of accounts.
• Builds and solidifies relationships with existing clients by providing exceptional ongoing care.
• In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high‑quality & timely manner.
• Secures existing business and drives the sale of additional services and lines of coverage.
• Cultivates relationships with the buyer in the client organization as well as with day‑to‑day client representatives and buyers.
• Supports one or more Producers and/or Account Executives and is the first line of contact when the Producer or Account Executive is not available.
• Coordinates appropriate resources to address the client’s risk management needs.

• Required:
  
  Bachelor's degree with 0+ years client service and/or claims management experience – or High School degree/GED with 3+ years client service and/or claims management experience.
• Producer’s License.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.
• Preferred:
  Previous insurance knowledge and experience managing client relationships; solid financial acumen.
• Behaviors:
  Proficient in using technology as a tool to maximize productivity and quality; strong written and verbal communication skills; comfortably engages others in consultative discussion; effectively manages/balances multiple and sometimes competing priorities; works in a self‑directed manner.

Base pay range: $47,000.00/yr – $70,500.00/yr. The actual compensation will be influenced by factors including previous experience, education, pay market/geography, scope, skill set, lines of business/practice area, supply/demand, and scheduled hours.

We offer a competitive and comprehensive compensation package along with a wide range of benefits.

• Medical/dental/vision plans, which start from day one.
• Life and accident insurance.
• 401(k) and Roth options.
• Tax‑advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.

• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program.
• Charitable matching gift program.
• And more.

We value inclusion and diversity. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients…