Principal Business Analyst, Collections & Recoveries

Principal Business Analyst, Collections & Recoveries

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we're enabling people to unlock real financial progress. Sound like a mission you can get behind?

We're seeking a data-driven problem solver with sharp analytical skills and a strong customer focus to join our Collections & Recoveries team as a Business Analyst.

The impact you'll make in this role:

You'll play a key role in shaping and advancing our Loss Mitigation strategy through rigorous analytics across credit, product, and operations grounded in a sensitive and sensible approach that puts our customers at the center.

You'll take real ownership of solving delinquency-related challenges, uncovering actionable insights, influencing strategy, and driving meaningful change for both our customers and our business.

Along the way, you'll gain exposure to industry veterans across finance, product, and software engineering and sharpen your skills across credit, analytics, operations, and technology.

• Package quantitative and qualitative insights into clear, concise business cases to influence leadership and drive real outcomes.
• Leverage a combination of data, technology and customer-back thinking to deliver key initiatives that enable our customers and our business to succeed.
• Work closely with partners across Product, Credit, Finance, Engineering and Operations to understand the current state and identify opportunities to improve economics, customer experience, risk, and efficiency.
• Continuously analyze current business and operational data and processes to identify improvement opportunities. Learn fast and act like an owner by proactively seeking out information and solving complex problems.
• Leverage analytical findings to build best-in-class C/R capabilities in areas like Segmentation, Offer Strategy, Contact Strategy & Operational Infrastructure to best serve delinquent/charged off customers in resolving their debt and improving their financial lives.

• 3+ years analytics experience in the Financial Services industry
• Hands-on experience with A/B testing
• Proficiency in SQL for data exploration and analysis
• Strong quantitative, analytical, problem-solving, and conceptual thinking skills
• A genuine passion for diving into data and uncovering insights
• A problem-solver mindset with the ability to communicate complex ideas clearly and effectively
• Sharp business intuition you know how to grow a channel, prioritize what matters, and navigate trade-offs in a fast-moving, resource-constrained environment
• A strong sense of ownership and hustle you work hard, move quickly, and make things happen
• Excellent presentation skills you know how to turn data into clear, compelling stories for diverse stakeholders
• Comfort operating in a dynamic, fast-paced environment

Annual full-time base salary range: $117,000 - $143,000

Additional compensation in the form(s) of participation in our annual incentive program and equity are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes unlimited paid time off, 401(k) match, a monthly wellness stipend, health/ dental/ vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-friendly work environment.

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.

It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores  decided this just wouldn't do.

In partnership with our sponsor banks, we offer credit…