Supervisor, Customer Experience - Collections

Tulsa, OK - W. 7th St.

- Management
- Central BSC

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

At Airgas, we RESPECT, HONOR and VALUE diversity.

Airgas is Hiring for a Customer Experience Representative
- Tulsa, OK!

We are looking for you !

• Base salary, plus commission
• Hybrid Schedule
• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start after just 30 days of employment

The Customer Experience (CX) Accounts Receivable Supervisor is responsible for the guidance and mentorship of a team of CX Representatives and Specialists. This role will be responsible for co‑creating and evolving practices impacting the customer experience in an innovative,
customer‑centric and value‑driven environment with the expressed purpose of implementing digital capabilities to advance and enrich each step of the customer journey and positively shape and elevate business processes
. The goal is to create and maintain an effortless customer experience resulting in increased customer loyalty, advocacy
, and increased purchases.

• Develop and implement a plan to achieve the divisional accounts receivable goals,
  support and evaluate receivable performance, and provide support/reporting to Division management.
• Provide training and education to CXRs and CXSs related to credit policies and procedures.
  Uncover opportunities for improvement with billing, pricing, or other customer experience areas. Coordinate credit sign‑offs as appropriate and support account reviews for compliance.
• Implement Division plans for optimizing cash collections and appropriate handling of the accounts receivable portfolio.
• Build alignment and resolve collection matters with customers, communicating critical matters to CX Accounts Receivable Manager.
• Develop and maintain close working relationships with the Regional Company AVPs, DMs, Account Managers and Branch Managers.
• Work closely with the Division related to master data, customer pricing, sales tax, and cylinder control.
• Support the Division Customer Experience organization through goal‑setting, evaluations, positive feedback,
  ongoing coaching, and constructive guidance ensuring activities are performed within department and Company policy.
• Identify dynamic staffing needs with performance evaluations, training, and scheduling of resources.
• A “
  client service
  ” orientation that views collections as a supportive business function rather than an adversarial one.
• Excellent written and verbal communication skills; a desire to share complex ideas clearly and concisely.
• Core Competencies
  : Thoughtful problem‑solving
  , active listening
  , adaptability
  , and the commitment to navigate evolving priorities in a dynamic environment
  .

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• High School Diploma or equivalent
• A foundational…