Student Support Specialist; PT

Answer incoming calls from clients (faculty, staff, and students). Troubleshoot and resolve caller's support needs while delivering excellent client service.

Provide outstanding customer service for inbound/outbound support calls.

Create service tickets to fulfill the requests of the caller.

Research to gather solutions for unknown problems and stay current on changes.

Manage ticket queue to ensure timely response and process service tickets.

Learn and follow departmental procedures for calls and operation.

Answer incoming calls from clients (faculty, staff, and students). Troubleshoot and resolve caller's support needs while delivering excellent client service.

Provide outstanding customer service for inbound/outbound support calls.

Create service tickets in order to fulfill the requests of the caller.

Research to gather solution of unknown problems and to stay current of changes.

Manage ticket queue to ensure timely response and processes for service tickets.

Learn and follow departmental procedures for both calls and operation in the department.

Associate's degree or equivalent education in Business or related field. Degree requirement may be substituted with equivalent work experience.

Six months experience in call center environment.

Customer service skills, dependability, organization, flexibility, maintain confidentiality, maintain good working relationships and good communication skills.

Experience with Microsoft Office, call center technologies, and other call center-related software.

Require Interpersonal & Communication Skills / Customer Service, Require Teamwork, Require Reliability and Integrity, Require Self Management.