Customer Success Specialists

Customer Success Specialists page is loaded## Customer Success Specialists locations:
Dela Rosa - Street office time type:
Full time posted on:
Posted Todayjob requisition :
R194180, Philippines
** Job Family Group:
** Customer Operations
** Worker Type:
** Regular
* * Posting

Start Date:

** December 26, 2025
** Business Unit:
** Downstream and Renewables
** Experience Level:
** Early Careers
*
* Job Description:

**** What’s the role
** Customer Success Specialist (CSS) is empowered to manage customer experience, relationship and satisfaction across the end-to-end journey of our customers. This job sits across the Deal Management and Order to Cash forming a critical part of the Customer Fulfilment Cycle. It delivers end-to-end customer support, from contract and account set-up, through to order and payment. CSS provides Consistent, Adaptive, Reliable and Easy experiences to our customers.
** What you’ll be doing
** As a Customer Success Specialist, you will be accountable for a certain customer portfolio to take ownership, drive accountability, and demonstrate and communicate improvements for our customer journey. This is a key enabler to drive best-in-class CX and to ensure maximum customer-centricity.

This role may focus on some or all the accountabilities below, depending on the respective business size and complexity:
* Deal Management (accountable for Bid and Tender, Contract Management, Pricing, Master Data, Data Integrity Management, enforcing company’s policy and contracts, Ensuring compliance)
* Order to Cash (responsible for Order Management, Touchless Support and Set-up, Dispute Management, Credit Management, ensuring invoices are correct and paid on time, Building strong relationships and creating partners (customers) for life, understand customer’s issues and to drive resolution and improvements)
* Sales Support (Manage existing customer portfolio of business, Manage customer relationship virtually, Analyst P&L reports and identify, manage areas of underperformance, Champion the SPANCOP sales process with a strategic mindset, Manage key sales process steps as agreed with respective business, Data-driven sales recommendation)
** What you bring
** Critical to the success of this role is to demonstrate strong Customer Language Proficiency and experience in managing Customer Relationship and Customer Success.

Additionally, you will have:
* Working proficiency in English
* Bachelor’s degree required (Business related major) or equivalent experience
* Strong Communication and Influencing skills
* Previous experience in data Analytics & Insights and Digital environment
* Demonstrated ability and commitment to build Customer Success
* Knowledge of Customer Centric Design
* A good understanding of Commercial & Economic Acumen and Value Chain methodology
* The ability to lead and drive Continuous Values
* Attention to details when dealing with Data Management and high focus on Compliance
* Proven experience in Contract Management
** What we offer
** You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
* Progress as a person as we work on the energy transition together.
* Continuously grow the transferable skills you need to get ahead.
* Work at the forefront of technology, trends, and practices.
* Collaborate with experienced colleagues with unique expertise.
* Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
* Benefit from flexible working hours, and the possibility of remote/mobile working.
* Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
* Take advantage of paid parental leave, including for non-birthing parents.
* Join an organisation working to become one of the most diverse and inclusive in the world. We…