Customer Service Clerk

Customer Service Clerk (Fresh Grad Welcome) (5 days work no shift)

2 year contract, Monday to Friday 9-6,

Location:

Kowloon Bay;
Non-sales role, Pure Customer Service

• Manage inbound enquiries and complaints from customers and merchants regarding products, loyalty programs, and service offerings through phone, email, and written communication.
• Conduct proactive follow-up calls to ensure timely resolution of outstanding issues and maintain high service standards.
• Provide administrative and clerical support as assigned by supervisors, contributing to smooth daily operations.
• Liaise with cross-functional teams within the Operations Department to coordinate and resolve customer requests efficiently.

• Native in Cantonese is a must.
• Completion of Form 7 / DSE or above; fresh graduates are welcomed.
• Strong customer-first mindset with excellent communication and interpersonal skills.
• Self-driven, reliable, and capable of working independently under pressure with a proactive and positive approach.
• Proficient in Microsoft Office applications, including Word, Excel, and Chinese word processing.
• Excellent command of spoken and written English and Chinese; fluency in Putonghua is a plus.

We offer excellent compensation package, promotion prospects and job satisfaction. Interested parties, please email your detailed resume with current and expected salary by click “Apply Now”.

We are an Equal Opportunities Employer. Personal data collected will be used strictly in accordance with the employer's personal data policy, a copy of which will be provided upon request. Candidates who do not notify within 8 weeks after submitting your application may consider the application unsuccessful and the application will be retained up to 24 months.

Disclaimer:
The above position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.

TOPPAN does not accept unsolicited referrals and/or resumes from employment businesses and/or employment agencies. Any resumes submitted in the absence of a signed agreement will become the property of TOPPAN and no fee shall be due.

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