Customer Service Assistant

If you value providing excellent customer service experiences and diverse perspectives,
Central Library has a job for you! The Customer Service Assistant in our Circulation Department provides systemwide support and engages with lifelong learners. Qualified candidates should be flexible and adaptable throughout the workday, as well as in the type and location of work to be accomplished in order to provide superior customer experiences.

The Central Library
, located in the heart of downtown Tulsa at Fifth and Denver, serves as a beacon for the Tulsa City-County Library by providing the support services for the entire system of 25 buildings.

Location: 400 Civic Center, Tulsa 74102

Salary: $14.42 / hour

Status: Part-Time, 20 hours / week

Schedule:

Tuesday 8:00am - 12:00pm

Thursday 12:00pm - 4:00pm

Saturday 8:30am - 5:00pm

Sunday 1:00pm - 5:00pm

The Customer Service Assistant will:

• Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring reference questions to the appropriate resource;
• Assists customers with self check-out machines by instructing how to charge, renew, and discharge library materials to/from customers;
• Ability to help customers with their basic computer needs, including e-mail, answering Microsoft product questions, and navigating the Internet;
• Registers customers by issuing and updating library cards;
• Sorts and routes returned materials to proper location and ensures that the library is neat and organized so customers can easily find what they need;

Education & Experience:

• High school diploma or G.E.D. required;
• Customer Service Experience preferred;

Physical and

Environmental Conditions:



Physical Activity:
For most positions work regularly requires stooping, bending and light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds). Some positions require moderate physical exertion, such as regularly lifting moderately heavy items (up to 40 pounds) such as crates full of books or pushing heavy (up to 100 pounds) wheeled carts full of books, on a highly frequent basis and/or assuming awkward positions.

Work Environment:
Work environment involves everyday risk or discomforts which require normal safety precautions, e.g. use of safe work place practices with office equipment, and or avoidance of trips and falls. For some positions there are usually no major sources of discomfort; work is essentially conducted in a normal office environment with acceptable lighting, temperature, and air conditions. For some positions there may be occasional minor discomforts from exposure to less than optimal temperatures (extreme cold or heat) and air conditions due to exposure to the outdoors.