Teller; Bilingual

Join to apply for the Teller (Bilingual) role at Arvest Bank

Position is located at: 218 S Memorial Dr., Tulsa, OK 74112

Availability: Monday through Friday 7:30 am to 6:00 pm and Saturdays 8:30 am to 1:00 pm

Bilingual (English & Spanish) Required.

SUMMARY: Under the supervision and guidance of the assigned manager the Teller accepts and processes transactions from the bank's customers by personal contact, mail, and night deposit. The incumbent identifies customer needs and refers them to product specialists. The Teller gains knowledge of other areas in the bank and by cross‑training to provide an expected level of exceptional customer service.

• Contribute to achievement of branch sales goals by engaging customers in discovery conversations to determine their product needs and referring customers to the appropriate product specialists.
• Deliver consistent exceptional customer service by displaying sincere, outgoing, and aggressive friendliness. Smiling, acknowledging every customer, introducing yourself, making eye contact, and thanking the customer are all examples.
• Accurately accept and process customer teller transactions. Adhere to bank policies and procedures, including customer identification program.
• Cash checks and withdrawals up to authorized limits; request authorization for transactions above assigned limits. Process branch and/or teller capture.
• Prepare daily settlements of teller cash and proof transactions.
• Using customer‑focused skills, explain policies and procedures to customers as applicable.
• Balance cash drawer to transactions daily.
• May open new accounts if successfully completed FSR training.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to completing compliance training, adhering to internal procedures and controls, and reporting any known violations of compliance policy, laws, or regulations and any suspicious customer and/or account activity.

• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.
• Promote professionalism at all times.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED) required.
• Sales experience, cash handling, customer service, bank, or other financial service provider experience preferred.

• Arrive at work on time and maintain regular attendance.
• Work cooperatively with coworkers regardless of personality or communication style.
• Provide cordial customer service regardless of customer personality or communication style.
• Perform several tasks at once.
• Work in a stressful atmosphere.
• Rotate job tasks.
• Occasionally work overtime.
• Greet others cordially.
• Coordinate multiple and changing priorities.
• Verbal communication with all associates.
• Operate telephone, scanner, copier and FAX machines.
• Move between departments, divisions, or banks to attend meetings.
• Operate personal computer keyboard to create reports, schedules and other appropriate documentation.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the duties, the associate must regularly stand, walk, sit, talk and hear; occasionally reach with hands and arms, stoop, kneel or crouch.

The associate may occasionally lift or move up to 52 pounds. Specific vision abilities required include close, distance and color vision and the ability to adjust focus.

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Pay Range: $15.38 - $18.26 per hour

Grade: 10

Entry level

Full‑time

Administrative and Customer Service

Banking, Financial Services, and Investment Management