Supervisor DTOH

Universal Background Screening is a leading nationwide provider of background screening and drug testing services to business clients. We are ranked as one of the top companies in our field, and our Drug Testing/Occupational Health group strives to provide service excellence to our clients. To support our continued growth, we are seeking a Supervisor DTOH to join our growing team.

The Supervisor DTOH will act as a primary resource to a team of DTOH Specialists.

• Provide coaching and motivateDTOHSpecialists to ensure performance goals are met.
• Responsiblefornew-hire onboarding and ongoing development of knowledge and skillset ofDTOHSpecialists.
• Handle Team Lead duties and daily miscellaneousDTOHtasks.
• Work with Management to ensure proper handling of all search?types and functions related toDTOH.
• Receive and disposition escalations as needed.
• Perform other duties as assigned.

• High school diploma or equivalent required.
• Experience working in?
  
  Universal’s DTOH Dept or similar operations role, exhibiting strong leadership skills.
• Demonstrated ability to solve problems within the bounds of department policies and procedures.
• Demonstrated ability to gather and assess information in a fast-paced environment.
• Listening and rapid comprehension skills; strong written and verbal communication abilities.
• Ability to remain calm and professional when dealing with difficult customers, customer situations,vendors,and internal staff.
• Ability to work both independently and as a team member in a collaborative environment.
• Must have an eye for detail and great organizational skills
• Excellent computer skills andproficiencyin:
  Microsoft Outlook/Word/Excel,Google Chrome, Internet Explorer,and other web applications.
• Previous experience in background screening or FCRA requirements are a plus.

We offer great benefits including medical, dental, vision,matching 401k, generous employee referral bonuses, vacation and sick time, and paid company holidays.

This position is full-time and onsite Monday through Friday.

Must be available for an in-person interview. Fluent English, both written and verbal, is required.

Selected candidates will be required to pass a comprehensive background check and drug screening.

Universal Background Screening is committed to creating a diverse work environment and we are proud to be an Equal Opportunity Employer.

Universal Background Screening is unable to sponsor or take over sponsorship of employment Visa.

• High school diploma or equivalent required.

• Demonstrated ability to solve problems within the bounds of department policies and procedures.

• Proven experience in a leadership or supervisory role within operations, customer service, or a related department.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel) and web-based applications; experience using browsers such as Google Chrome and Internet Explorer.

• Strong track record of effectively managing escalations and implementing resolution strategies in accordance with company policies.
• Ability to interpret and act on complex information in a high-volume, fast-paced environment.
• Exceptional communication skills, both verbal and written, with a focus on clarity, empathy, and professionalism.
• Demonstrates emotional intelligence and composure in high-pressure situations involving internal and external stakeholders.
• Self-motivated with the ability to work independently while also excelling in a team-oriented setting.
• Highly organized with exceptional attention to detail and the ability to manage multiple priorities with precision.

• Previous experience in the background screening industry and familiarity with Fair Credit Reporting Act (FCRA)…